What are the responsibilities and job description for the Health Care Services Coordinator position at Innovative Care Services?
Health Care Services Coordinator
Innovative Care Services has an opening for a Service Coordinator.
Service Coordinators provide operational, personnel, and budget support to all programs within their assigned units. Service Coordinators work to ensure overall compliance with federal, state, county, and funding organizations’ standards. These positions are responsible for onboarding, training, and direct supervision of assigned Program Managers. Service Coordinators serve as the initial point of contact for funders/families looking for services. As a Service Coordinator you are responsible for client assessments, rate and plan negotiations as needed, and oversight of service implementation.
Who Are We?
Innovative Care Services is a 501(c)(3) nonprofit organization with over 85 individual program locations throughout Wisconsin. We embrace self-determination and strive to help every person we support achieve his or her maximum potential. Our mission and core values help shape creative solutions to assist with supporting people to give them maximum independence in their homes and communities.
Innovative Care Services started in 2004 with the mission and vision to give those with developmental disabilities the best quality of life in the community. We continue to grow throughout the state of Wisconsin and have expanded our supports to people of all ages with varying needs.
Duties and Responsibilities:
Innovative Care Services has an opening for a Service Coordinator.
Service Coordinators provide operational, personnel, and budget support to all programs within their assigned units. Service Coordinators work to ensure overall compliance with federal, state, county, and funding organizations’ standards. These positions are responsible for onboarding, training, and direct supervision of assigned Program Managers. Service Coordinators serve as the initial point of contact for funders/families looking for services. As a Service Coordinator you are responsible for client assessments, rate and plan negotiations as needed, and oversight of service implementation.
Who Are We?
Innovative Care Services is a 501(c)(3) nonprofit organization with over 85 individual program locations throughout Wisconsin. We embrace self-determination and strive to help every person we support achieve his or her maximum potential. Our mission and core values help shape creative solutions to assist with supporting people to give them maximum independence in their homes and communities.
Innovative Care Services started in 2004 with the mission and vision to give those with developmental disabilities the best quality of life in the community. We continue to grow throughout the state of Wisconsin and have expanded our supports to people of all ages with varying needs.
Duties and Responsibilities:
- Must be available on a 24-hour basis, via phone or in person as needed, to respond to emergency situations.
- Provide direct supervision, onboarding, and training of assigned Program Managers.
- Provide interim Program Manager support.
- Ensure all program related tasks are completed including billing, payroll, scheduling, training, etc.
- Work collaboratively to evaluate program efficiencies and advocate for/implement updates and enhancements as needed.
- Evaluate new referrals, complete assessments, rate negotiations as needed, and ultimately service implementation and oversight.
- Collaborate with the Administrator based on financial reporting, budgets, and contractual obligations to develop strategies that work to minimize risk and promote the company’s financial sustainability.
- Develop and maintain relationships in the community that are necessary to promote and capitalize positive relations with our organization.
- Ensure all internal and external quality standards are being met. Implement business unit best practices and provide frequent quality and compliance checks as it relates to service implementation, medications, program finances, client charting, incident reporting, etc.
- Attend business unit safety meetings to determine trends and learn best practices.
- Work collaboratively with Operational Support Administrator to best utilize operational resources including float staff, system specialists, and enabling technology.
- Support Program Managers with scheduling and floor coverage as needed utilizing all business unit resources available.
- Provide direct floor support if/when needed.
- Support quality and sentinel event investigations as needed. Implementing needed resolutions in a timely manner.
- Provide conflict resolution support to Program Managers when dealing with internal and external stakeholders.
Qualifications
- High School diploma/GED.
- Minimum 2 years of related experience.
- Minimum two years supervisory experience.
Wage Details:
- This is an Exempt/Salaried position
- Salary range - $53,000 - $60,000 based on experience.
What We Offer
- Full benefits package (Health, Dental, Vision, 401k, STD, LTD, Life)
- Paid Vacation
- Paid holidays
- Tuition reimbursement
- YMCA membership discount
Check us out @ Home - Innovative Care Services
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EOE
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Salary : $53,000 - $60,000
