Durable Medical Equipment Coordinator

Description

Who We Are

Are you interested in working for an organization whose mission is to enable frail, underserved, and multicultural senior communities to live independently at home and in their communities, for as long as possible?

Fresno Program of All-Inclusive Care for the Elderly (PACE) is dedicated to providing its participants with comprehensive health and social supports that are proven to effectively manage chronic conditions and to reduce the risk for premature institutionalization. PACE staff are leaders in the “aging in place” industry and we have had the honor of serving Fresno, Bakersfield and Orange County seniors and their families/caregivers.

Job Summary

The Durable Medical Equipment (DME) Coordinator is responsible for processing and handling of all Durable Medical Equipment (DME) orders for PACE participants. The DME Coordinator must process orders accurately and timely, must provide excellent customer service and display good communication skills. Perform with attention to detail, speed, accuracy and follow-through. 

Essential Job Functions

Duties include but not limited to: 

• Ensures that Orders Tracking queue stays current and orders are processed within 72hr turn-around time unless urgent.

• Ensure all orders are completed and upload supportive documents pertaining to the order into the participant chart.

• Able to prioritize orders by level of urgency and addresses them in a timely manner.

• Ensures that an authorization is approved and created for every order.

• Ensures that CPT codes, diagnosis codes and clinical information are appropriate and justifiable for every order. 

• Communicates and follows up with outside vendors/suppliers to ensure that all requirements are received to fulfill the order.

• Identifies and utilizes community resources. Establishes relationships with servicing vendors and personnel. 

• Works closely with the Primary Care Providers and participants for expectations on certain orders.

• Serves as the point of contact for participants and vendors for any questions or concerns.

• Participate in Durable Medical Equipment delivery to participants homes or pick-up from vendors as needed.

• Assists in problem solving potential issues related to equipment orders.

• Performs all duties and responsibilities in a timely and effective manner, in accordance with established company policies, to 

  achieve the overall objectives of this position.

• Maintains a favorable working relationship with all other employees to promote a cooperative and harmonious working 

  climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

• Attend and participate in staff meetings, in-services, projects, and committees as assigned.

• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.

• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.

• Be flexible in the schedule of hours worked.

• May be required to use personal vehicle, if applicable. If using a personal vehicle, a valid California Driver’s License is 

  required. 

Requirements

Requirements

Knowledge, Skills, and Abilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Attendance/Punctuality - Is consistently at work and on time, as established; ensures work responsibilities are covered when 

  absent; arrives at meetings and appointments on time. 

• PACE Culture - Treats people with respect; inspires the trust of others; works with integrity and principles; upholds    

  organizational values; follows policies and procedures; supports organization's goals and values; shows respect and 

  sensitivity for cultural differences; follows instructions; responds to management direction; takes responsibility for own 

  actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or 

  notifies appropriate person with an alternate plan; asks for and offers help when needed. 

• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds 

   well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; edits 

   work for spelling and grammar; keeps others adequately informed; selects and uses appropriate communication methods.  

• Customer Service for Internal and External Customers/Participants - Manages difficult or emotional participant situations; 

   responds promptly to participant needs; solicits vendors/participants feedback to improve service; responds to requests for 

   service and assistance; meets commitments. 

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast 

  of current developments; requires minimal supervision; displays understanding of how job relates to others; maintains 

  confidentiality per policy and regulations; fluent in Microsoft Office programs, including Word, Excel and Outlook and job 

  related software and computers; uses resources effectively; pursues training and development opportunities; adapts to new 

  technologies. 

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops 

  alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics; 

  adapts to changes in the work environment; changes approach or method to best fit the situation. 

• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and 

  objectives; develops realistic action plans. 

• Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains 

  effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group 

  situations; works actively to resolve conflicts. 

Working Conditions and Physical Demands

• The working conditions and physical demands described here are representation of those that must be met by an employee 

   to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals      

   with disabilities to perform the essential functions.

• Ability to access all areas of the center throughout the workday.

• Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of 

   another qualified employee when attempting to lift or transfer objects over 50 pounds.

• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm 

  movements, occasional bending, reaching forward and overhead; squatting and kneeling.

• Ability to communicate verbally with an excellent comprehension of the English language.

• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment

Experience

• Minimum of two (2) years of related experience.  

Education and Certification

• A minimum of a High school diploma or general education degree (GED) required.

• CPR with First-Aid Certification.

• Valid California driver’s license.

Core Values

· Respect at the core of our interactions.

· Honesty and Integrity with every endeavor

· Patient – Centered care aligned with participant values, beliefs, and preferences.

· Encouragement that motivates and empowers others to be the best they can be.

· Quality Care that is efficient, transformative and innovative.

Salary : $20 - $24