Operations Coordinator

Description

Who We Are

Are you interested in working for an organization whose mission is to enable frail, underserved, and multicultural senior communities to live independently at home and in their communities, for as long as possible?

Fresno Program of All-Inclusive Care for the Elderly (PACE) is dedicated to providing its participants with comprehensive health and social supports that are proven to effectively manage chronic conditions and to reduce the risk for premature institutionalization. PACE staff are leaders in the “aging in place” industry and we have had the honor of serving Fresno, Bakersfield and Orange County seniors and their families/caregivers.

Job Summary

The Operations Coordinator serves as the primary point of contact for operational initiatives, ensuring timely, efficient responses to participant inquiries and escalated issues requiring multi-departmental collaboration. The coordinator supports multi-site operations, staff training, and process improvements, ensuring participant needs are addressed empathetically and efficiently.

Essential Job Functions

Duties include, but are not limited to:

• Coordinate and facilitate operational activities, ensuring clear communication and collaboration between department leads 

        and relevant staff.

• Support workflows to ensure timely and effective responses to participant inquiries across multiple sites.

• Monitor and address operational challenges, documenting progress and identifying barriers to care and processes

• Assist in analyzing recurring operational issues, reporting to managers on potential solutions.

• Generate and share updates on operational trends, issue resolution, and performance metrics to inform continuous 

        improvement efforts.

• Assist with staff training and implementation of tools and best practices.

• Assist in developing approaches to enhance efficiency and address gaps in service delivery.

• Communicate operational updates and process adjustments to teams to support smooth implementation.

• Participate in the rollout and ongoing support of operational improvements at multiple locations.

• Collaborate on cross-departmental projects to address operational needs and improve service delivery.

• Provide logistical support for internal and external meetings, including scheduling and resource planning.

• Maintain and monitor operational tools and logs, ensuring participant needs are addressed efficiently and accurately.

• Contribute to a proactive and solution-focused approach within the operations team to enhance service quality.

• Adhere to organizational practices, policies, and attendance standards.

• Adapt to varying operational demands and utilize a personal vehicle when necessary (valid California Driver’s License and 

        proof of insurance required).

• Other duties as assigned.

Knowledge, Skills and Abilities 

• Proficient knowledge of computer skills, including MS Office (Word, Excel, Access, PowerPoint, Outlook) and Planner.

• Familiarity with technology systems used in participant support (e.g., PACElogic).

• Strong organizational skills with attention to detail and follow-through.

• Excellent interpersonal and communication skills to facilitate effective interactions with participants and staff across multiple 

        departments.

• Demonstrated commitment to participant’s satisfaction and a compassionate approach to service.

• Ability to conduct root cause analysis and identify process improvement opportunities.

• Strong analytical skills for tracking, documenting, and reporting on issue status, ensuring accountability and transparency.

• Ability to change priorities regularly and adapt to operational needs.

• Experience in quality improvement or case management within a healthcare or service setting.

• Excellent problem-solving skills to develop and implement effective solutions.

Working Conditions and Physical Demands 

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the center throughout the workday.

• Ability to lift a minimum of 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain 

        assistance of another employee when attempting to lift or transfer objects over 50 pounds.

• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking, and repetitive leg and arm 

        movements; occasional bending, reaching forward and overhead, squatting, and kneeling.

• Ability to communicate verbally with an excellent comprehension of the English language.

• Work is generally performed in an indoor, well-lit, well-ventilated, heated, and air-conditioned environment.

Requirements

Experience

• Minimum of two (2) years of demonstrated successful experience in quality healthcare or service operations.

• Minimum of one (1) year of documented experience working with a frail or elderly population.

• Minimum of one (1) year experience in process improvement, or operations management preferred.

Education and Certification 

• High School Diploma or General Education Development (GED) required. 

• Bachelor’s in healthcare preferred

• CPR with First-Aid certification.

• Must be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct 

        participant contact.

Core Values

• Respect at the core of our interactions.

• Honesty and Integrity with every endeavor

• Patient – Centered care aligned with participant values, beliefs, and preferences. 

• Encouragement that motivates and empowers others to be the best they can be. 

• Quality Care that is efficient, transformative and innovative. 

Salary : $21 - $26