Sales Support Specialist

Sales Support Specialist

Salary Range:22.00 To 27.00 (USD) Hourly

Job Title:  Sales Support Specialist 

Department: Sales 

Status:  Full Time / Non-Exempt 

Reports To:  Chief Sales Officer 

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A Sales Support Specialist provides essential support to the sales team and executives, ensuring smooth operations and efficient communication. This role involves a combination of administrative tasks, coordination, analytics and data management. 

Essential Functions: 

1. Communication:
   1. Handle incoming calls, emails, and inquiries promptly and professionally.
   2. Direct messages to the appropriate team members or respond directly as needed.
   3. Maintain effective communication channels within the sales department.
2. Administrative Tasks:
3. Draft, edit, and proofread correspondence, presentations, and reports.
4. Prepare sales-related documents, including proposals, contracts, and sales agreements.
5. Maintain organized files and records.

1. Data Management:
   1. Update and maintain customer databases, tracking leads, prospects, and client interactions.
   2. Generate sales reports, analyze data, and provide insights to support decision-making.
   3. Ensure accurate data entry and data integrity.
2. Event Coordination:
   1. Assist in organizing sales events, conferences, and trade shows.
   2. Coordinate logistics, manage registrations, and oversee event details.
   3. Collaborate with marketing and sales teams to maximize event impact.
3. Sales Transactions:
   1. Contract management.  
   2. Interact with finance and operations teams to ensure timely and accurate transactions.
4. Market Insights:
   1. Conduct market research to identify trends, competitive landscapes, and potential opportunities.
   2. Gather information on customer preferences, industry developments, and emerging markets.
   3. Provide actionable insights to the sales team.

1. Financial Tracking:

1. Assist in budget management related to sales activities.
2. Reconcile expense reports, track sales-related expenses, and maintain financial records.
3. Assist in sales goaling process.
4. Collaborate with accounting to ensure compliance with financial processes. 

Minimum Qualifications: 

• Education: A bachelor’s degree in business administration, marketing, or a related field is preferred. 
• Experience: Previous experience in sales support, administrative roles , or customer service is an advantage. 
• Skills:
  1. Excellent organizational skills and attention to detail.
  2. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  3. Strong communication skills (both written and verbal).
  4. Ability to multitask, prioritize, and adapt in a fast-paced environment.

 As an Innovative Office Solutions employee, you are eligible for medical, dental, vision, HSA, FSA, Short and Long Term Disability, Basic Life and AD&D Insurance, Voluntary Life & AD&D Insurance, Voluntary Benefits and 401(k) if you work 30 or more hours per week.  Benefits are effective on the first day of the month following or coinciding with 30 days of employment.  Innovative also provides a discretionary yearly bonus based on company profitability. 

Equal Employment Opportunity  1.2025