Commodities Specialist/Inside Sales

Commodities Specialist/Inside sales position is to represent AJB Sales in a professional manner and leave customers satisfied with the service they receive daily and develop a trust and relationship with each person they deal with via phone, e-mail, in-person, or other.

Responsibilities and Expectations:

·       Electrical Industry/Electrical Commodities experience preferred.

·       Represent AJB Sales in a professional manner.

·       Manage dynamic day-to-day commodities world at AJB Sales.

·       Build product knowledge base for commodities.

·        Answer customer inquiries in an accurate, timely, efficient, professional, and courteous manner.

·       Recommend new solutions and services to existing customers.

·       Update job knowledge by participating in webinars and product updates.

·       Resolve complaints by investigating issues and finding solutions.

·       Perform sales functions such as pricing, stock checks, order entry, product selection, expedites and technical support for AJB Sales commodities solutions.

·       Resolve product or shipping problems by determining the cause of the problem, submitting RMA/quality documents, selecting, and explaining the best solution to solve the problem and following up to ensure resolution.

·       Serve as a support for the outside sales force by assisting with literature, samples, price inquiries and keeping them informed of any concerns or problems with distributors.

·       Follow-up on quotes and opportunities.

·       Find End-user leads or targets and share with sales team.

·       Obtain copies of quotes and other market intelligence.

·       Interact with manufacturers in a professional manner.

·       Develop and grow manufacturer, distributor, and contractor/end-user relationships.

·       Communicate and interact daily with AJB sales team.

·       Efficiently manage multiple projects and assignments through to completion.

·       Weekly updates and follow-up of quote progress to outside sales team; keeping information current and relevant in our RepFabric CRM.

·       Enhance product sales and margins by assisting in intelligent price decisions before submitting quotation for approval.

·       Maintain good documentation on where the market is daily on commodities pricing.

·       Focus on sales growth through communication with marketplace and AJB sales team.

·       Sales growth is the #1 priority!