What are the responsibilities and job description for the Hospital Administrator position at Innovetive Petcare?

Description

Emergency Veterinary Clinic of Niceville (EVCN), part of the Innovetive Petcare family, is a rapidly growing emergency veterinary hospital committed to providing the highest quality care to our patients. We pride ourselves on our compassionate and skilled team, which delivers outstanding medical care to pets in need. As a leading dual-site veterinary hospital, we are dedicated to excellence in veterinary medicine and exceptional customer service. Our team culture is rooted in growth, collaboration, and innovation. We are seeking a Hospital Administrator to lead our team with strong leadership, management expertise, and a focus on creating an outstanding hospital experience for both employees and clients.

As the Hospital Administrator, you will be responsible for the overall operational management of the Emergency Veterinary Clinic of Niceville, working in collaboration with the veterinary and management teams to ensure the highest quality of care and operational efficiency.

What We Offer

At Innovetive Petcare , we are committed to providing a dynamic work environment where employees can thrive professionally and personally. Here’s what you can expect when you join our team :

Competitive Salary & Performance-Based Bonuses : We offer a competitive salary commensurate with experience and performance-based incentives.
Professional Development :
HeadStart Program : Tuition reimbursement for recently completing an AVMA-accredited Veterinary Technology program to support your continued education and growth.
CE Opportunities : Paid Continuing Education (CE) time off (PTO) and financial support for CE courses to help you stay current with advancements in veterinary medicine and further develop your skills.
Licensure Reimbursement : We support the ongoing professional development of our team by reimbursing licensure fees.
Work-Life Balance : Paid time off (PTO), flexible scheduling, and a supportive environment designed to promote a healthy work-life balance.
Hospital / Veterinary Discounts : Enjoy discounts on veterinary services, products, and medications for your pets.
Growth Opportunities : As part of a large and rapidly growing corporate veterinary practice, you’ll have opportunities for advancement and career growth within the organization. We believe in promoting from within and investing in our team members’ careers.
Team Building : Regular team-building activities, events, and recognition programs to celebrate individual and team achievements.
Relocation Assistance : If you are relocating to the area, we offer relocation assistance to help you transition smoothly into your new role and home

Key Responsibilities

Leadership & Management : Oversee the daily operations of the emergency veterinary hospital, ensuring that services run smoothly and efficiently. Lead a diverse team, fostering a collaborative and positive work environment focused on patient care, client satisfaction, and staff development.

Team Development & Training : Support and mentor the team, including veterinary technicians, receptionists, and support staff. Provide training on advanced veterinary technician skills (e.g., anesthesia monitoring, surgery prep, and post-operative care). Help foster a culture of learning, providing consistent feedback, coaching, and leadership to ensure high performance.

Financial Oversight : Manage budgets, financial goals, and cost controls, ensuring that the clinic operates within its financial parameters while maintaining high-quality care. Analyze clinic financial data and identify opportunities for cost-saving improvements.

Client Care & Communication : Ensure excellent client service and communication across the hospital. Be actively involved in addressing client concerns and feedback, creating solutions, and maintaining a high level of satisfaction.

Quality Control & Compliance : Oversee the clinic’s adherence to safety, quality control standards, and compliance with veterinary and state regulations. Ensure that all protocols are followed and that the clinic operates in a safe and ethical manner.

Human Resource Management : Lead recruiting efforts, hiring, and onboarding of staff. Foster a positive work culture that aligns with Innovetive Petcare's values, with a focus on teamwork, employee well-being, and work-life balance.

Operational Excellence : Manage hospital scheduling, inventory, and workflow optimization to ensure timely patient care and smooth hospital operations.

Multi-Unit Management (if applicable) : As a part of a multi-unit organization, collaborate with other hospital leaders and the Innovetive Petcare corporate team to implement best practices and promote operational consistency across locations.

Job Requirements

5 years of veterinary experience preferred, with at least 2-3 years of leadership experience in a veterinary or healthcare setting.

Experience in emergency or specialty practice (SP / ER) strongly preferred.

Demonstrated expertise in veterinary technician skills with advanced proficiency in areas such as anesthesia monitoring, surgery assistance, IV catheter placement, diagnostic imaging, patient care during critical care situations, and emergency procedures .

Proven experience in managing staff, fostering teamwork, and handling complex operational challenges.

Education & Certification :

Bachelor's degree or equivalent experience preferred; CVPM (Certified Veterinary Practice Manager) is ideal.

Veterinary Technician background required with strong hands-on clinical experience. You must have the ability to train and mentor staff in advanced veterinary technician skills.

Completion of an AVMA-accredited Veterinary Technology program and licensure (if applicable) preferred.

Skills & Competencies :

Leadership Skills : Strong leadership and decision-making skills, with the ability to manage a diverse team in a high-paced environment.

Communication : Excellent communication skills with the ability to interact with clients, staff, and senior leadership in a professional and compassionate manner.

Problem-Solving : Strong critical thinking and problem-solving abilities with a keen focus on continuous improvement and operational efficiency.

Growth Mindset : Demonstrated ability to think strategically, with a focus on driving innovation and fostering a culture of learning and development within the practice.

Technology Proficiency : Comfortable with veterinary management software, electronic medical records (EMRs), and general office technology.

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.

At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their veterinary medicine careers without burning out. We don’t just talk about it; we live it!

Equal Opportunity Employer Policy

Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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