What are the responsibilities and job description for the Veterinary Client Service Representative position at Innovetive Petcare?
Description
Join Our Team at Stoney Creek Veterinary Hospital!
At Stoney Creek Veterinary Hospital, we’re committed to providing top-notch care for pets and exceptional service for their owners. Our compassionate and dedicated team creates a welcoming environment where clients and their furry friends feel valued. If you enjoy working in a fast-paced, rewarding setting and love animals, we’d love to welcome you to our team!
Position Overview :
Do you have a knack for outstanding customer service and a passion for pets? We’re seeking a friendly, organized, and professional Veterinary Receptionist to be the first point of contact for our clients. In this critical role, you’ll play a key part in delivering an excellent experience for both pets and their owners.
Some of the responsibilities you will own in this role :
- Providing friendly and quality customer service to all clients and patients.
- Managing phone calls, scheduling appointments, and maintaining an efficient schedule.
- Accurately handling financial transactions, including processing invoices and payments.
- Verifying patient immunization records and medical history.
- Coordinating with veterinary and technical staff to ensure smooth patient care.
- Assisting clients with prescription refills, pet food requests, and over-the-counter products.
- Accurately entering data into the Cornerstone software system .
- Please note this list is not exhaustive; additional duties may be assigned based on the needs of the hospital.
Preferred Qualifications
Benefits
If you’re excited about joining our passionate team at Stoney Creek Veterinary Hospital, we’d love to hear from you! Apply today and help us make a difference in the lives of pets and their families.
Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.
At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their VetMed careers without burning out. We don’t just talk about it; we live it!
Equal Opportunity Employer Policy
Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
