What are the responsibilities and job description for the Veterinary Client Service Representative position at Innovetive Petcare?
Department: Receptionists
Location: Landisville, Pennsylvania
Compensation: $15.00 - $16.00 / hour
At Landisville Animal Hospital, we're dedicated to providing compassionate, high-quality care to pets and their families. Our team is passionate about animals and committed to creating a welcoming, positive experience for every client. If you love animals, excel in customer service, and enjoy working in a dynamic environment, we'd love for you to join our team!
Position OverviewWe're looking for both Part-time AND Full-time, friendly and detail-oriented Veterinary Client Service Representativesto be the first point of contact for our clients. In this role, you'll play a crucial part in ensuring seamless communication, exceptional service, and efficient operations within our hospital.
Some of the responsibilities you will own in this role:
- Provide warm, professional customer service to clients and their pets
- Answer phones, schedule appointments, and gather necessary medical history
- Process invoices and payments accurately
- Verify patient immunization and test status
- Coordinate with veterinarians and technicians upon patient arrival
- Fill prescriptions, food orders, and over-the-counter product requests as directed
- Maintain accurate client and patient records in our system
- Assist with additional administrative tasks as needed
- A genuine love for animals and commitment to their well-being
- Excellent communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Computer proficiency and attention to detail
- Positive attitude and team-oriented mindset
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
Salary : $15 - $16
