What are the responsibilities and job description for the Veterinary Receptionist position at Innovetive Petcare?
Description
Walton Gwinnett Animal Hospital, located in Loganville, GA, is a trusted veterinary care provider known for our compassionate service and commitment to high-quality animal healthcare. Our team is dedicated to creating a welcoming, family-oriented environment where clients and their pets receive the best possible care. We pride ourselves on a strong team dynamic , and we're looking for an enthusiastic and dedicated Veterinary Receptionist to join our growing family.
As a Veterinary Receptionist at Walton Gwinnett Animal Hospital, you will serve as the first point of contact for our clients and their beloved pets. Your role is essential in providing exceptional customer service, managing client communications, and supporting our veterinary team to ensure the smooth daily operations of the hospital. If you are passionate about pets, have prior experience in a hospital setting, and thrive in a fast-paced environment, we would love to meet you!
Our Veterinary Receptionist's typically work 4-day work weeks and rotate Saturday's. As receptionists, you will be guaranteed to receive every Sunday off.
Location : 4695 Atlanta Hwy, Loganville, GA 30052
Schedule : Monday – Friday, 7 : 30 AM – 5 : 30 PM (Shifts start at 7 : 15 AM)
Rotating Saturdays : 8 : 00 AM – 12 : 00 PM (Must arrive by 7 : 45 AM)
Pay Range : $13.00 - $17.00 per hour (based on experience)
Key Responsibilities
Client Interaction & Communication :
- Greet and check in clients with a warm, friendly demeanor.
- Answer incoming phone calls and respond to inquiries, providing accurate information regarding services, appointments, and procedures.
- Schedule appointments for routine visits, emergencies, and surgeries, ensuring accuracy in client and patient information.
- Communicate effectively with clients regarding hospital policies, procedures, and financial information.
- Educate pet owners on pre-appointment requirements, post-care instructions, and general veterinary health information.
Patient Intake & Record Management :
Billing & Payment Processing :
Hospital Coordination & Team Support :
Customer Service Excellence :
General Office Duties :
Skills, Knowledge & Expertise
Prior experience in a hospital or veterinary setting is required, with veterinary hospital experience strongly preferred.
Strong customer service skills with the ability to communicate clearly and effectively with clients, staff, and vendors.
Exceptional organizational skills and the ability to manage multiple tasks and priorities in a busy environment.
Must be able to work Monday-Friday, 7 : 30 AM – 5 : 30 PM with rotating Saturdays (8 : 00 AM – 12 : 00 PM), and arrive by 7 : 45 AM for Saturday shifts.
Positive, can-do attitude with a collaborative approach to teamwork.
Must be able to stand, sit, or walk for extended periods and be capable of lifting up to 25 pounds occasionally.
What We Offer
Competitive Pay : $13.00 - $17.00 per hour, based on experience.
Corporate Benefits Package :
Room to Grow :
Team-Focused Culture :
Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.
At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their VetMed careers without burning out. We don’t just talk about it; we live it!
Equal Opportunity Employer Policy
Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Salary : $13 - $17
