Bilingual Medical Assistant I / Medical Receptionist

Description

Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.

Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.

Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.

Our values help define the patient experience and how we treat each other.

• HEARD: Our care starts with listening well to build relationships and trust.
• UNDERSTOOD: We offer an experience recognizing every patient's history and background.
• IN CONTROL: We provide one place for all primary care needs for the whole family.
• ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.
• SEEN: We honor the entirety of who each patient is and care for them at the highest level.

If you are looking for a rewarding medical career, we look forward to hearing from you!

We're thrilled to announce a dynamic opportunity for you to become an integral part of our Houston, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

Addresses: 2610 N. Mason Road, Katy, TX 77449, and 12586 Westheimer Road, Houston, TX 77077.

JOB SUMMARY

The Bilingual Medical Assistant I / Medical Receptionist is a floating position between two clinic locations: 2610 N. Mason Road, Katy, TX 77449, and 12586 Westheimer Road, Houston, TX 77077. This role provides both direct and indirect patient care under the supervision of physicians or nurses, with opportunities for on-the-job training and career advancement. In addition, the position includes administrative responsibilities as a Medical Receptionist, handling patient scheduling, registration, and other office duties to ensure efficient medical center operations. The role integrates patient care with office support to enhance the overall effectiveness of the healthcare team.

DUTIES AND RESPONSIBILITIES

• Greet and assist patients, clients, and visitors, directing them to the appropriate departments and ensuring efficient scheduling and patient flow.
• Maintain accurate medical records, complete insurance and privacy forms, and handle insurance co-payments and payments in patient accounts.
• Protect patient confidentiality, follow secure health information handling protocols, and verify patient identity during visits.
• Ensure a safe and compliant work environment, assist with medical supply management, and communicate relevant patient information to the nursing team.
• Participate in meetings, collaborate across departments, and adapt to various work shifts and locations as required.
• Interview patients, record vital signs, update charts, and assist in managing daily patient flow.
• Provide direct and indirect patient care, perform laboratory tests, and administer vaccines, medications, and assist with procedures under physician supervision.
• Maintain a safe and aesthetically pleasing environment, ensuring equipment and supplies are functional, safe, and within expiration dates.
• Adhere to Nursing Department policies, infection control guidelines, and OSHA regulations, including biomedical waste disposal.
• Collaborate with other departments, handle confidential information, and maintain logs for quality control, procedures, and medical records.
• Be flexible to work weekends, holidays, and various shifts and locations as required, and perform additional duties as assigned.
• Perform additional duties as assigned by the supervisor.

Requirements

• High school or technical school education is required.
• BLS certification is mandatory.
• A combination of education, training, and relevant experience demonstrating the ability to perform described duties.
• Minimum of 1 year of experience as a Medical Assistant.
• Bilingual proficiency (English/Spanish) is required.
• Experience with electronic medical record systems, particularly EPIC, is highly preferred.
• Familiarity with Microsoft Outlook and Teams applications.

BENEFITS:

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING

• A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Dental and vision coverage
• Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
• Employee Assistance Program
• Discounts and perks on gym memberships, shopping, travel, recreation, and more

FINANCIAL GROWTH

• 401(k) with a company match
• Rewarding employee referral bonuses

WORK/LIFE BALANCE

• Generous paid time off policy that increases with tenure
• Nine paid company holidays three Diversity Days
• Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)

JOB SATISFACTION & ADVANCEMENT

• Clear career advancement and growth pathways
• Continuous education opportunities
• Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
• Company-wide socials and gatherings
• "Dress for Your Day" policy
• An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture

Benefits may be subjected to an applicable waiting period.