What are the responsibilities and job description for the Servicenow consultant position at innovitusa?
CANDIDATE SKILLS AND QUALIFICATIONS
- Experience with ITSM and ITIL governance processes. Required 8 Years
- Ability to think and act both strategically and tactically and know when to apply each type of action. Required 8 Years
- Very strong communication skills : oral written presentation and facilitation. Required 8 Years
- Technical understanding with ability to translate into business concepts. Required 8 Years
- IT Service Management knowledge beyond theory. He / she has held roles which implement IT best practices. Required 8 Years
- Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels. Required 8 Years
- The ability to bring together and work with a team of people with varied backgrounds business analysts technical experts process owners to articulate and remedy service level issues. Required 8 Years
- A good understanding of IT Outsourcing and Managed Services. Required 8 Years
- Statistical numerical and analytical principles and processes. Required 8 Years
- Innovative thinking with service quality and its improvement within limits of costs and business direction. Required 8 Years
- Adhere to Project Management best practices Required 8 Years
- Experience with ITSM service tools ServiceNow and Remedy. Required 8 Years
- Proficient in the use of Remedy On Demand Preferred 5 Years
- IT Service Management certification ITIL V3 or V4 Preferred 4 Years
- PMP Certification Preferred 4 Years
- Business Process Engineering Preferred 4 Years
- Technical Writing / Formal documentation skills Preferred 4 Years
- Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS. Preferred 4 Years
- Training experience Preferred 3 Years
- Experience with ServiceNow security operations. Experience with DevOps tools (Jira Gitlab etc.) Preferred 1 Years
