What are the responsibilities and job description for the Maternity Tour Guide position at Inova Health System?
Inova Health is looking for a dedicated Maternity Tour Guide to join our team. This role will be PRN
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
- Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Job Responsibilities:
The Maternity Tour Guide guides expectant parents through the labor/delivery and postpartum units of the hospital, familiarizing them with the facility so that they are prepared to navigate through the hospital as patients. Responsible for sharing information about women's hospital amenities and services, and relating important facts about what to expect during their stay as a patient.
- Provides instruction based on specified Inova tour curriculum.
- Demonstrate expert knowledge of content during maternity tours; Respond accurately and appropriately to participant questions and issues.
- Demonstrate ability to apply problem solving skills as issues emerge during tours.
- Maintains knowledge of touring hospital guidelines, procedures and processes.
- Demonstrate understanding of and ability to review tour rosters and appropriately plan activities for tour participants.
- Gathers and communicates participant and site contact feedback to the program manager.
- May perform additional duties as assigned.
Additional Requirements:
- Work Schedule: PRN
- Education: High School diploma or equivalent
- Experience: 1 year of relevant experience
As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.
