What are the responsibilities and job description for the Customer Care Specialist position at Inpro US/CAN?
Join a Milwaukee Journal Sentinel Top Workplace hall of fame company, 15 years in a row! Maybe it’s our focus on employee development, maybe it’s the generous time off, or just that we are an Employees First company altogether, but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job.
We are currently seeking a hard-working, team oriented individual to help support our sales efforts in our IPC Division. Our Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions.
Primary Duties:
- Taking and initiating all direct customer calls relating to the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request.
- Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes. Clarify Purchase Orders.
- Entering all quotes and fax/email to customer.
- Generate sample requests for customers, inside and outside reps.
- Creating, submitting and updating job list, contacts and client information.
Qualifications:
- Must be team orientated
- Interact positively and professionally with all internal customers/departments
- Utilize time management skills to maximize timely resolutions to customer issues
- Strong attention to detail
- Dependable
- Clear and effective verbal and written communication skills
- Ability to handle several tasks simultaneously
- Good Judgement
Specifications:
- High school diploma or equivalent
- Self starter who is capable of working both independently and as a team
- Computer knowledge; MS Office, email, fax, CRM, and other company specific software products
