Sales Operations Manager

Who Is InRhythm?

InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars.

InRhythm’s unique capabilities of Product Innovation and Platform Modernization services are the most sought-after. The InRhythm team of A thought leaders don’t just “get an assignment,” they join the company to do what they love. It’s that passion that has helped us grow rapidly and consistently deliver on our commitment to helping clients develop better, faster, and in rhythm.

What We Do At InRhythm

We bring enterprises' most urgent and important products to market with high velocity, high quality and 10x impact. We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership.

This is a unique opportunity to get in on the ground floor of an evolving team. InRhythm clients include a broad range of highly visible and recognizable customers

From greenfield to tier-one builds, our clients look to us to deliver their mission-critical projects related to product strategy, design, cloud native applications, as well as mobile and web development. The projects we work on literally change the world. They change the way we live, work, and think in a positive way.

The Role

The Sales Operation Manager will have their primary responsibilities centered around streamlining our sales and delivery workflows as well as running and enhancing our sales enablement process.

You'll design, manage, and maintain efficient workflow processes across the entire sales cycle - from the identification of opportunities to winning them - all while ensuring data integrity within our sales pipeline. As part of your project management duties, you’ll be responsible for coordinating between the sales, delivery, practices and operations team to get necessary information and answers that support the sales process.

Sales enablement will also be a crucial part of your role, requiring you to manage our customer hub and oversee all client-specific documents and information. You'll be integral in creating high-quality, tailored pitch and proposal decks for each client, meeting strict timelines, and ensuring consistency and accuracy.

You’ll be extremely focused on building out and managing InRhythm sales pipeline, working with our sales team to actively manage active tasks and responsibilities for each opportunity and driving towards successfully moving opportunities through the sales process, from ideation to close.

In essence, you'll be the nexus of our sales operations, driving efficiency, facilitating communication, and contributing to our strategic goals. Your role will be pivotal in transforming our sales operations and contributing to our overall success.

Key Responsibilities

Sales Pipeline Management

• Daily management of the sales pipeline in Salesforce, building out process and procedure to ensure all information within is always accurate and in clear, powerful reports
• Clear management of activities and tasks needed to progress opportunities within the pipeline and the integration of that information across all InRhythm platforms (Salesforce, Asana, Confluence, etc.)

Pre-Sales Activities

• Ensure all collateral for client meetings is prepared and tailored for each discussion, working with the product marketing team to enhance/modify materials as needed
• Provide Account Directors/Executives with necessary intelligence / updates about client activities and background to support upcoming client meetings, inclusive of keeping information up to date in Salesforce
• Manage updates of client account plans and information across systems, inclusive of post-meeting follow up activities and learnings
• Own the action items and drive the sales team forward to successfully progress opportunities and get to closure with intentional urgency

Lead Generation - Outbound Sales Activities

• Research current and target accounts, building out information and data to support Account Plan generation and updates, inclusive of new articles/alerts, org charts, contact information, stated corporate and business priorities etc.
• Build market maps for both potential clients and competitors to better understand the landscape and how to best position InRhythm for success
• Generate lead lists and run sales marketing cadences leveraging InRhythm go-to-market strategies and content
• Focus on both current clients (in accordance with Account owners) and target clients to grow InRhythm business within priority verticals and industries

Lead Generation - Inbound Sales Activities

• Develop account-based marketing campaigns to drive additional activity and interest, both from current and target clients
• Work with sales and delivery team to generate referrals and build out initial discovery and lead generation
• Leverage InRhythm thought leadership (white papers, blogs, conference talks, Propels, newsletters) to guide potential interest through online posting and events (working with Marketing)
• Work with marketing to organize/host events that events (i.e. CTO networking, executive dinners, industry conferences) that showcase InRhythm as a leader and expert in our space

Required Experience, Skills and Qualifications

• 7 Years Experience in Sales Operations or relevant work experience in a consulting or technology-focused industry
• Proven ability to design, implement, and manage efficient operational processes and workflows, specifically around client sales campaigns and proposals, including experience with CRM and Sales pipeline tools (experience with Salesforce, specifically, is a must)
• Experience managing and pushing for active progress on a sales opportunity pipeline (from ideation to close)
• Strong project management skills to oversee multiple initiatives and hold team members accountable.
• Strong written and verbal communication skills, with the ability to effectively collaborate with various teams and stakeholders.
• Strong storyteller - Capable developing a compelling presentation to clients with guidance on underlying story
• Demonstrated understanding of professional services best practices and a customer-first mentality
• Strong client presence and ability to engage with clients
• Ability to thrive in a small, fast, uber-collaborative environment
• Experience working with SVP. MD, C-level stakeholders
• Experience working in financial services, wealth management, asset management or payment industries is a plus

Why Work at InRhythm?

People at InRhythm are entrepreneurs and innovators at heart and problem solvers who find new ways to overcome challenges. InRhythm continues to evolve and grow – and is now prepared to accelerate with the addition of this role to our community.

At InRhythm we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits:

• Comprehensive and customizable Medical, Dental, and Vision Plans
• 401(k) Matching
• Paid Parental Leave
• Scalable PTO
• Reimbursements for personalized birthday experiences
• Social and Flexible Work Environment
• Media Streaming, Book, and Fitness Allowances

The hiring range for this position in New York, NY is $125,000 - $150,000 per year, base salary. The base pay actually offered will take into account internal equity and may vary depending on job-related knowledge, skills, and experience among other factors. A bonus may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, depending on level and position offered.