Retail Assistant Manager

Position Summary

The Assistant Retail Store Manager is responsible for assisting the Retail Store Manager in the day-to-day operations of the dispensary. This includes managing the sales floor, managing inventory, and providing customer service. The Assistant Retail Store Manager also plays a key role in training and developing new employees.

Responsibilities & Duties

• Manage the sales floor and ensure that customers receive a high level of service.
• Manage inventory and ensure that product levels are always sufficient to meet demand.
• Train and develop new employees.
• Conduct performance reviews and provide feedback to employees.
• Resolve customer complaints.
• Complete administrative tasks as needed.
• Comply with all state and local regulations related to cannabis retail.
• Behave in a manner that is positive, productive, cooperative, and encourages teamwork.
• Follows safety guidelines and regulations, champions safety culture.
• Performs other duties as assigned.

Qualifications & Experience

• Must be at least 21 years of age.
• High school diploma or GED required.
• Previous retail, hospitality, and/or customer service experience required.
• At least 3 years of leadership experience required, preferably in a high-volume retail environment.
• Basic computer skills required; POS software and cash management experience required
• Fluency with Microsoft Office 365, especially Excel; knowledge of pivot tables and basic formulas required
• Basic math skills including adding and subtraction required
• Outgoing, friendly, and enthusiastic attitude required
• Must have a reliable personal vehicle

Competencies

• Attention to Detail – Ability to perform accurate transactions and maintain compliance with complex regulations.
• Confidentiality – Ability to maintain confidentiality when handling sensitive information.
• Customer Relations – Ability to provide professional customer service and positively represent the Insa brand.
• Management Effectiveness – Ability to supervise and direct people and resources to meet department goals. Ability to motivate others, respond to changing conditions, communicate effectively, and set a positive example of Company core values for others.

Physical Requirements

• Ability to stand and walk for an 8 hour shift.
• Ability to lift and carry up to 50lbs occasionally.
• Ability to stoop, kneel, and bend at the waist.
• Visual acuity is needed for viewing computer screens and fine print.
• Manual dexterity needed for performing transactions.

Workplace Environment

• Busy retail environment with moderate noise level
• Indoor/outdoor environment with exposure to seasonal temperature changes
• High volume work during peak hours, events, and holidays

We are one of the fastest growing privately owned cannabis companies on the east coast with vertically integrated, multi-state operations. We currently operate medical and adult use dispensaries where we create the best possible customer experience through our passion for what we do. Our culture stems from our core concept: “We sell cannabis for real life” and always have an open heart and mind to all.

We offer a generous paid time off package and Company-sponsored health, dental, and vision plans, in addition to other insurance options. We also offer 401K with generous company match as well as fun perks such as employee discounts and free swag.

Come join us at Insa Cannabis, where we're in the business of making your day better!