Operations Manager

About Us

InServ is a leading provider of engineering and construction services in the pharmaceutical and biotechnology sectors.

We specialize in four trades (mechanical, electrical, and instrumentation, hygienic piping, and process services), working from multiple locations across North Carolina and for clients across the Southeast.  With a commitment to excellence and innovation, we pride ourselves on delivering high-quality solutions that meet the unique needs of our clients. As we grow, we’re searching for a proactive, thoughtful leader who thrives on setting goals and seeing them through.

 Our Team

At InServ, we believe in more than just work - we believe in People, First.  Our culture is built on care, trust and teamwork.  Here, you are part of a team that grows together, learns together and celebrates success together.

Growth, opportunity and support are at the heart of what we do.  We empower your success by providing pathways for career advancement, education and professional development.  At InServ, we don't just promote progress - we live it.

Job Summary

The Operations Manager serves as an integral part of the InServ management team and is responsible for providing leadership and direction for execution of work from inception to completion encompassing safety, quality, delivery, and cost (material and labor productivity) for all projects within their scope.  This role is also responsible for short-term and long-term strategy for assigned areas to create initiatives that further the company’s overall goals.

What You’ll be Doing:

Operations Excellence – Driven to Succeed, Willing to Evolve in our Quest for Excellence: 

• Drive initiatives and communications across divisions through coordination with Division Managers to deliver operational efficiency and business excellence.
• Design and implement business performance management frameworks and best practices aligned with organizational goals, to include:
  • Initiate and hold Project Review meetings with Division Managers, Project Managers, General Superintendents/Superintendents and subcontractors including review of deviations on status reports, billings and cash position of each project.
  • Foster a culture of accountability by establishing and maintaining consistency in Project and Field Management processes throughout Divisions, by standardizing the use of project financial forecasts and the agendas and schedules for conducting Division Manager review meetings of all active projects.
• Actively pursue continuous improvement in all aspects of InServ operations to grow our market share and increase customer and employee satisfaction.

Resource Allocation: 

• Manage and allocate resources, including labor, materials, and equipment, to maximize efficiency and productivity throughout Divisions.
• Ensure the correct approved material is furnished and installed on a given project.

Budget Management: Develop and manage operations budgets, monitor expenses, and ensure cost-effective operations.

Quality Control: In partnership with the Quality Director, drive the creation of a companywide Quality Program that encompasses standards compliance by trade, training, auditing, reporting, certification and documentation.

Safety Compliance: In partnership with the Safety Director, drive the implementation of InServ’s safety program and initiatives within all assigned business units.

Team Leadership – People, first:

• Lead and mentor a team of construction professionals, including Division Managers, Project Managers, General Superintendents /Superintendents.
• Identify and develop a key talent pipeline.
• Engage in jobsite visits, especially at key client sites and interact with the client team, our site leadership and safety personnel.  Seek to identify business opportunities, issues, needs, and morale for the site.
• Prepare and present regular progress reports to senior management and stakeholders.
• Track and report on risk management (cert of insurance, bonds, safety, theft).

Client Relations – Trusted Trade Partner & Provider of Solutions: Maintain strong relationships with clients, addressing any concerns and ensuring satisfaction with project outcomes through Division teams.

Reporting: Analyze external and internal data to identify trends, strengths, and areas for improvement.

Skills/Experience For Success:

• The ability to plan and organize necessary senior personnel for multiple simultaneous projects. 
• A creative thinker who can devise effective solutions to clients’ industrial contracting problems.
• The ability to conduct root cause analyses for project challenges
• The desire to conduct enough site visits together with promptly reviewing job cost reports to intimately understand what is required to control the outcome of the project.
• Experience implementing and transforming operations processes, with strong analytical skills that foster the ability to analyze data and deliver actionable insights.
• Extensive leadership, coaching, training, and mentoring skills that can be applied to develop direct/indirect reports.
• Comfort with constantly shifting priorities for job completion based on ever-changing schedules involving manpower changes, client shifts in priorities, weather changes, etc.
• Life Sciences experience, a working knowledge of pharmaceutical processes.
• A thorough understanding of financial and budgeting processes and principles.
• Strong verbal and written communication skills with the ability to communicate accurately and persuasively with clients and InServ employees of all levels.
• Able to maintain composure and a professional approach in difficult situations.
• A solid understanding of the capabilities of scheduling, project management, and estimating software.
• A minimum of ten years’ experience working for a process mechanical subcontractor in the areas of process piping, utility piping, HVAC, plumbing, structural steel, and equipment setting. Extensive experience with large ($5M ) Life Science, Pharmaceutical, Healthcare construction projects.