What are the responsibilities and job description for the Head of Client Solutions - Americas position at Inside Higher Ed?
An exciting opportunity has arisen for a Head of Client Solutions - Americas to join Times Higher Education Group’s rapidly growing corporate team to drive sales efforts throughout Americas. The role will sell across a broad portfolio of products, including a global events series, a sector leading data offering, content creation and advertising, and consultancy and insights products.
Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university ranking, and with more than five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. This role will be based within Inside Higher Ed, a core proposition within THE's portfolio, with a brand dedicated to delivering independent news and analysis that informs the world about higher education while providing essential tools and services to help organizations and professionals be more effective.
The role will report to the Commercial Director within THE’s corporate division, but the candidate will be required to work closely with leadership within the events, consultancy, content, data, customer success and editorial teams around the world.
The Head of Client Solutions - Americas will be responsible for driving sales across a series of defined verticals, selling a broad range of digital, data, consultancy, and in-person propositions.
This role will require frequent travel both domestically and internationally to attend internal events, client meetings and industry conferences.
Alongside the core sales functions, the Head of Client Solutions - Americas will be required to grow their own network, keep up to date with sector news and be a leading voice in generating new products, services, opportunities, and events.
The candidate should have a minimum of six years sales experience, with previous evidence of selling across events, content, consultancy and advertising solutions an advantage, with experience in the higher education sector considered highly desirable.
You should be comfortable with senior leader stakeholder engagement both internally and externally, with experience in effectively delivering actions and projects internally and cataloguing these conversations within a CRM.
The role will ideally be based in Washington, D.C., though remote or alternative locations will be considered You will be working alongside a dynamic and fun-loving team and will need to be used to thriving in a fast-paced environment, and can work effectively both independently and also creatively within a hard-working team.
Key Responsibilities
• Build relationships from the ground up; find, engage and nurture your own client base of corporate companies within defined industry verticals
• Create innovative solutions that meet your clients’ needs and that keep THE and IHE at the forefront in the market
• Keep management up to date by logging activity and pipeline in Salesforce along with regular 121’s
• Keeps database up to date and ensures all contact details are recorded
• Maintains overview of the competitor landscape in the region
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by reaching and exceeding personal financial related targets
• Actively support the business with sector knowledge
• Attends THE/IHE and industry events to maintain relationships with clients and develop new relationships
• Responsible for reporting success and red-flags upward in a timely fashion
Experience and Skills Required
• Minimum of six years of proven sales experience with experience selling a broad portfolio of products in a consultative structure, with experience in the higher education sector highly desirable
• Quick to grasp new concepts and understand the value proposition for different groups of prospective clients and services
• Confident and independent self-starter who is able to hit the ground running
• Excellent communication and interpersonal skills with the ability to work with senior leaders from government, academia and industry
• Commercially astute and entrepreneurial outlook
• Ability to work to agreed deadlines, working well under pressure
• Excellent planning and organizational skills in order to manage and prioritize workload
• Excellent verbal and written communication skills
• Passionate about the role of higher education and helping businesses to support universities globally
• MS Office essential – Word, Excel and PowerPoint
• Flexibility to travel internationally to THE and industry events as required
Salary : $110,000 - $140,000