What are the responsibilities and job description for the Customer Experience Associate position at InsideHigherEd?
Students may only have 5 open job applications at a time.
Work Experience : Advanced
Work Experience Description :
Designed for students with substantial experience and advanced skills, such as multiple internships, leadership roles, or specialized training. Best suited for upper-level juniors or seniors with strong practical experience and expertise in their field.
Job Summary
Utilizing methods like deep customer immersion and design thinking, the office collaborates with university departments to innovate and improve services while fostering a Christ-centered culture.
The Customer Experience Office is seeking a student employee for the role of Customer Experience Associate. The ideal candidate will possess exceptional research gathering, data interpretation, and communication skills, with the ability to effectively translate ideas into written form. This role involves communicating ideas across various offices and departments and having strong writing and presentation skills—persuasive, technical, descriptive, narrative, and more—which are essential. We are actively seeking talented students who are adaptable, intelligent, and have a bias for action.
Primary Responsibilities
- Perform benchmarking against peer institutions to evaluate our university's performance and identify areas for enhancement.
- Developing content for presentations and marketing campaigns, ensuring alignment with organizational goals and consistent messaging across platforms.
- Producing clear, accurate reports and instructional materials for students and services within the university.
- Creating detailed reports, manuals, and guidelines for students and services on campus, ensuring clarity and accuracy.
- Conducting interviews across BYU-Hawaii customers, including students, faculty members, and full-time employees, for problem discovery.
- Collaborate closely with the Chief Customer Experience Officer to develop strategies and solutions that address challenges and obstacles.
- Assisted in organizing and coordinating workshops that utilize design thinking and other initiatives aimed at improving the customer experience across BYU–Hawaii.
- Work with the Customer Experience team to track the progress of initiatives and recommend adjustments as necessary to ensure ongoing improvements in the customer experience.
Qualifications
Personal Attributes
Education
Junior or Senior Preferred
Work Experience
3 Months of Directly Relevant Experience
Physical Demands
Typical office work environment
Base Rate Per Hour : 14.50
