Director, HR Product & Data Management

Director, HR Product & Data Management 🔍Human Resources Services, Redwood City, California, United States 📁Information Technology Services📅Jan 31, 2025 Post Date📅105796 Requisition #Stanford University is one of the world’s premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives.

Stanford University Human Resources (UHR) is seeking a Director, HR Product & Data Management who will collaborate across University HR and IT to drive continual improvement to HR service delivery across processes, technology, content / knowledge management, and transaction resolution. The Director, HR Product & Data Management leads the team responsible for service delivery improvements and digital enablement of HR, including identification of Oracle HCM and ServiceNow enhancements to improve business operations and employee experience. They will collaborate regularly with University IT ServiceNow teams on enhancements that support HRSC operations as well as requirements for content and knowledge delivery. Additionally, this role drives the content management strategy across all aspects of HR service delivery, with a focus on the employee experience, leading the team responsible for updating and maintaining knowledge and content materials related to University Human Resources Service Center. The Director, HR Product & Data Management is also responsible for the team that oversees the initiation and resolution of complex Oracle HCM data transactions, auditing workflows, and performing mass data changes to ensure workflows are operating efficiently and approvals are moving seamlessly toward transaction completion.

Desired expertise in this position includes experience in Human Resources and Higher Education, as well as expertise in customer service, HR service center operational environments, managing a team in a complex organization, designing ways of working in HR cloud technology, and subject matter expertise in complex inquiries, resolution and processing support and audit of HR services and transactions in Oracle HCM.

A highly qualified candidate for this role will have demonstrated knowledge of best practices and advancing technology capabilities in HR customer service delivery, HR Information Systems (HRIS), HR cloud technology, HR content management, and related HR functions; proficiency with Google Workplace applications (Google Docs, Google Slides, etc.) or MS Office Suite; experience working with PeopleSoft, Oracle HCM Cloud, or similar Enterprise Resource Planning (ERP) system for HR and Oracle HR Help Desk, ServiceNow or other case management system for inquiry and transaction resolution; and prior experience in developing methods to update and improve the efficiency and effectiveness of HR processes through technology and tools, and managing a large, complex knowledge and content database and developing processes and procedures for updating and maintaining documentation.

This is a hybrid work arrangement (a combination of onsite and work from home). The number of days may occasionally fluctuate subject to business needs, but the expectation is that this position will be onsite a minimum of 2 days / week. The onsite work location is Stanford Redwood City Campus, 505 Broadway, Redwood City, California.

JOB PURPOSE :

Conduct day-to-day management of a technical function in a research or services organization. Provide technical and managerial guidance to subordinates and bring highly specialized knowledge and expertise to high level administrative managers.

CORE DUTIES

Lead and manage all business, technical, and educational activities (e.g. application development, system and process enhancement and technology, customer content).

Exercise full management responsibility for a technical group, including recruiting, hiring, training, developing, evaluating, and setting priorities. May manage managerial staff. Emphasize service excellence in team case management duties and measurements.

Ensure work completion within schedule, budgetary, and design constraints; make decisions about analysis, design, and testing; solve complex technical problems; provide alternative methods for achieving goals when necessary.

Provide strategic planning for own work group; may assist higher level management in broader scope strategic planning for a large, complex, university-wide function or major initiative.

Create procedures and guidelines to ensure compliance with university policy and federal and state regulations.

Develop and manage budgets for projects or work groups.

May oversee or assist in preparation and submission of documentation, such as proposals, progress reports, customer content and knowledge vehicles or other contractual requirements.

Monitor technology trends and evaluate emerging technologies for adoption and implementation. Continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation / policy changes.

Work collaboratively with colleagues to leverage the university / school’s investments in information technology. Optimize technology and metrics in the HRSC function to continually improve HR service delivery, HRSC process, procedures, and technology capabilities.

• Note : The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned

MINIMUM REQUIREMENTS :

Education & Experience :

Bachelor’s degree and five years of relevant experience, or a combination of education and relevant experience.

Preferred Education and Experience :

Preferred Master’s degree and 7-9 years of relevant experience, and 3 – 5 years of management experience

KNOWLEDGE, SKILLS AND ABILITIES :

Detailed understanding of relevant technical knowledge and problem resolution.

Strong customer relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse environment. Knowledge of the unique issues and needs applicable to both faculty, academic, non-academic, and represented staff populations.

Demonstrated ability to lead, motivate, and develop staff.

Preferred Knowledge, Skills and Abilities :

Proficient knowledge of state and federal laws and regulations that influence HR programs, policy, and technology.

Proven analytical skills set, planning and organizational skills, effective time management abilities and an innovative, creative and growth mindset.

CERTIFICATIONS AND LICENSES :

Preferred : SHRM SCP / SPHR / aPHR or equivalent preferred or in progress

PHYSICAL REQUIREMENTS

Constantly perform desk-based computer tasks.

Frequently sit, grasp lightly / fine manipulation.

Occasionally stand / walk, use a telephone.

Rarely writing by hand, lift / carry / push / pull objects that weigh up to 10 pounds.

WORKING CONDITIONS :

May work extended hours, evenings and weekends.

WORK STANDARDS :

Interpersonal Skills : Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

Promote Culture of Safety : Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http : / / adminguide.stanford.edu / .

The expected pay range for this position is $168,628 - $197,777 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https : / / cardinalatwork.stanford.edu / benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with :

Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

Discovery and fun. Stroll through historic sculptures, trails, and museums.

Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

Salary : $168,628 - $197,777