Enrollment Support Specialist

Category : : Administrative / Staff

Subscribe : :

Department : : 90-52-5261-Admissions - CC

Locations : : Longmeadow, MA

Posted : : Jan 17, 2025

Closes : : Open Until Filled

Type : : Full-Time Hourly (Non-Exempt)

Position ID : : 184767

About Bay Path University :

When Bay Path opened its doors to students in 1897, it had a very clear goal : to provide a practical, affordable, and career-oriented education to prepare students to not only meet the needs of companies, organizations, and communities but to also thrive in their professions, identify and realize their dreams, and make a lasting difference in the world. From the beginning, Bay Path prided itself on being entrepreneurial, constantly pushing the boundaries of the academic experience to fit the student...to start them on the road of success. That spirit and philosophy is best reflected in our shared vision, "At Bay Path, every learner's dreams of a better career, a richer life, and a brighter future will be realized."

Recognizing that our learners come first, we know it is equally important that we develop, cultivate, and sustain a culture that binds us together as a community. As part of the University's ongoing commitment to diversity, equity, inclusion, and belonging, we draw upon our eight Core Values-beliefs that provide the internal framework and a moral compass for how we work and interact with each other.

Bay Path University, an independent and not-for-profit institution, was named Among Fastest Growing Baccalaureate Colleges and Graduate Programs by The Chronicle of Higher Education Almanac, and is a member of the Women's College Coalition. With a main campus in Longmeadow, MA, and a satellite location in East Longmeadow, MA, Bay Path offers undergraduate, graduate (for women and men) degrees, and professional certificates.

For 125 years, we have been committed to preparing our students to navigate a constantly changing world. Whether it is one of our innovative academic programs, groundbreaking online learning platform, or We Empower Learners and Leaders initiative, we educate our students in ways that will help them to grow, learn to adapt, and always to flourish. Be part of the change. Be Bay Path.

We invite you to visit our website at www.baypath.edu where you can learn more about Bay Path University.

Job Description :

The Enrollment Support Specialist supports student recruitment for all academic divisions of Bay Path University. This position is designed for a highly dedicated and motivated individual who works well independently.

The position will support recruitment efforts by engaging website visitors in live chat, answering the phones, making outbound calls to potential students and corresponding through written communication. The tele-counselor must be self-motivated and with the demonstrated ability to work with minimal supervision. The successful candidate will be articulate, organized, results- driven, and dynamic, with a basic working knowledge of all the Cambridge College divisions.

ESSENTIAL JOB FUNCTIONS :

• Engage website visitors via LiveChat; answer questions and provide excellent customer service while promoting Bay Path University with the goal of supporting recruitment and admission.
• Respond to incoming calls and represent the University in an engaging, informative, and professional manner.
• Outbound Calls
• including specific campaigns - event reminders, admissions deadlines, re-engagement and recruitment outreach.
• Responsible for logging all student interactions via a CRM or other mechanism.
• Attend trainings as required.
• Perform any other duties or tasks as assigned by the University.

This list of essential job functions and other responsibilities is representative of those duties and responsibilities that are required of this position. However, the list is not to be considered as all-inclusive. A supervisor or director may assign other duties and / or other duties at alternate locations to meet mission requirements of the University and cooperation of all personnel is expected to carry out the mission.

Requirements :

Additional Information :

Commitment to Diversity, Equity, and Inclusion

Bay Path University is a diverse community devoted to proactively nurturing a campus-wide culture that promotes and ensures equity, respect, inclusion and safety for all members regardless of race, color, national origin, age, gender, religion, sexual orientation and gender identity, socio-economic background, or physical ability. We are one University that opens our hearts and minds to conversations, to learning and to creating a community that is welcoming of all. Regardless of position, it is expected that each employee will embrace this commitment and demonstrate an attitude of respect toward and acceptance of all members of our community.

Application Instructions :

Applicants for this position should attach a cover letter, resume / curriculum vitae, and any other relevant information pertaining to this position and your candidacy. Please apply online. Faxes and emails will not be accepted.

Bay Path University is dedicated to building a culturally diverse and pluralistic faculty committed to teaching and learning in a multicultural environment and strongly encourages applications from minorities, women and all underrepresented backgrounds. An Equal Opportunity Employer, Bay Path University is committed to fostering diversity in its student body, faculty, and staff.

Bay Path University is a smoke and tobacco-free community.

All offers of employment are contingent on satisfactory background checking.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply for a position please email us at HR@baypath.edu or call 413-565-1157.