Medical Office Receptionist, FSU Florida Medical Practice Plan - Medicine

Job Title : Medical Office Receptionist, FSU Florida Medical Practice Plan - Medicine

Location : Tallahassee, FL

Regular / Temporary : Regular

Full / Part Time : Full-Time

Job ID : 59571

Department

FSU Health Lipidology

1115 W. Call Street

Tallahassee, FL

Responsibilities

Act as first point of contact to patients that walk in or call to schedule an appointment. Schedules patient healthcare appointments for multiple clinics. Utilize facility protocols to determine appropriate placement of patients based on presenting problem. Answer all calls according to FSU Health Lipidology policies and procedures in a timely and professional manner. Screen incoming phone calls, answer routine questions and forward inquiries to appropriate departments. Assist in monitoring the schedule and removing patients from appointments when they do not show within the allotted time slot. Schedule waiting patients in the no show appointment slots according to appointment guidelines. Maintain communication with nursing staff regarding unscheduled patients and patients that appear to need care prior to the first available appointment.

Verify patient insurance eligibility status and register patient in Electronic Medical Record (EMR). Provide information and support to patients regarding available healthcare services. Direct patients to appropriate departments / offices to facilitate problem resolution regarding fees, insurance, immunizations, questions for providers, etc. Direct patients to other services such as health promotion services and specialty clinics, as appropriate. Cancel / reschedule appointments according to facility appointment guidelines. Initiate telephone encounters for triage nurses to return calls to patients regarding questions or concerns. Communicate appropriate information to supervisors and providers as necessary.

Check patients in and out in a professional, timely, and hospitable manner while following clinic check-out and cash handling policies. Greet patients, ensure insurance, pre-certifications and prior authorizations are correctly entered. Accurately enter all charges and payments from the provider encounter form into the electronic medical record. Collect copayments, prepayments, bad debt, self-pay balances and other payments at the time of service. Appropriately balance deposits, checks, and credit card systems. Balance and close batches daily (100% accuracy) with appropriate secondary verifier. Demonstrate knowledge of third-party payors, billing, accounts receivable functions and payment codes.

Attend and participate in scheduled departmental meetings and other meetings or committees as directed. Attend in-service presentations, training and mandatory education programs. Maintain appointment statistical data and prepare reports as directed by supervisor. Promote an atmosphere of teamwork in accomplishing the mission and goals of FSU Health Lipidology. Exhibit a willingness to float to all areas of need for administrative support including check in, check out, referrals or other administrative area as deemed necessary. Maintain confidentiality of all personal health information. Assure that information is maintained, handled, and released in accordance with applicable federal and state statutes and FSU and Florida Medical Practice Plan (FMPP) policies.

Qualifications

• High school diploma or GED and two years of experience. (Note : post-high school education may substitute for experience at the equivalent rate.)
• Valid Florida or Georgia Driver's License or the ability to obtain prior to hire.
• Post-job offer, but prior to hire, the following will be required :

Documentation of current PPD (Purified Protein Derivative) test as performed by a qualified physician reporting negative results within the past six months.

Documentation of Tetanus immunization within 10 years.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https : / / jobs.fsu.edu. If you are a current FSU employee, apply via myFSU >

Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT : To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation , or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check .

The incumbent will travel between the College of Medicine and FSU Primary Health.

Equal Employment Opportunity

An Equal Opportunity / Access / Affirmative Action / Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at : https : / / hr.fsu.edu / sites / g / files / upcbnu2186 / files / PDF / Publications / diversity / EEO_Statement.pdf .