What are the responsibilities and job description for the Medical Office Receptionist position at InsideHigherEd?
Job Title : Medical Office Receptionist
Location : Tallahassee, FL
Regular / Temporary : Regular
Full / Part Time : Full-Time
Job ID : 59298
Department
FSU Senior Health
Responsibilities
Acts as the first point of contact to patients who contact the practice. Schedules patient healthcare appointments for multiple clinics. Utilizes facility protocols to determine appropriate placement of patients based on presenting problem. Answers all calls according to practice policies and procedures in a timely and professional manner. Screens incoming phone calls, answers routine questions and forwards inquiries to appropriate departments. Assists in monitoring the schedule and removing patients from appointments when they do not show within the allotted time slot. Cancels / reschedules appointments according to facility appointment guidelines.
Checks patients in and out in a professional, timely and hospitable manner while following clinic check-out and cash handling policies. Greets patients, ensures insurance, pre-certifications and prior authorizations are correctly entered. Accurately enters all charges and payments from the provider encounter form into the electronic medical record. Collects copayments, prepayments, bad debt, self-pay balances and other payments at the time of service. Appropriately balances deposits, checks and credit card systems. Balances and closes batches daily (100% accuracy) with appropriate secondary verifier. Demonstrates knowledge of third-party payers, billing, accounts receivable functions and payment codes.
Maintains communication with clinical staff regarding unscheduled patients and patients who appear to need care prior to the first available appointment. Initiates telephone encounters for triage nurses to return calls to patients regarding questions or concerns. Communicates appropriate information to supervisors and providers as necessary.
Verifies patient insurance eligibility status and registers patient in Electronic Medical Record (EMR). Provides information and support to patients regarding available healthcare services. Directs patients to appropriate departments / offices to facilitate problem resolution regarding fees, insurance, immunizations, questions for providers, etc. Directs patient to other services such as health promotion services and specialty clinics, as appropriate.
Attends and participates in scheduled departmental meetings and other meetings or committees as directed. Attends in-service presentations, training and mandatory education programs. Maintains appointment statistical data and prepares reports as directed by supervisor. Promotes an atmosphere of teamwork in accomplishing the mission and goals of the practice. Exhibits a willingness to float to all areas of need for administrative support including check in, check out, referrals or other administrative area as deemed necessary. Maintains confidentiality of all personal health information. Assures that information is maintained, handled and released in accordance with applicable federal and state statutes and practice policies.
Qualifications
High school diploma / equivalent and two years of experience. (Note : post-high school education can substitute for experience at the equivalent rate.)
Post-job offer, but prior to hire, the following will be required :
- Documentation of current PPD (Purified Protein Derivative) test as performed by a qualified physician, reporting negative results within the past six months.
- Documentation of physical examination completed by a qualified healthcare provider / physician within the past six months.
Within 30 days or hire, the candidate must provide :
Preferred Qualifications
Knowledge of medical terminology, insurance electronic health records.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https : / / jobs.fsu.edu. If you are a current FSU employee, apply via myFSU >
Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Veterans' Preference
Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.
IMPORTANT : To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
Click the links for eligibility information and required documentation , or call FSU Human Resources at (850) 644-6034.
Considerations
This is an USPS (University Support Personnel System) position.
This position requires successful completion of a criminal history background check .
This position has multiple locations.
Equal Employment Opportunity
An Equal Opportunity / Access / Affirmative Action / Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be accessed at : https : / / hr.fsu.edu / sites / g / files / upcbnu2186 / files / PDF / Publications / diversity / EEO_Statement.pdf .
