Student Success Advisor

Job Title : Student Success Advisor

Location : Tallahassee, FL

Regular / Temporary : Regular

Full / Part Time : Full-Time

Job ID : 59471

Department

Department of Student Support & Transition

Withdraw Services

282 Champions Way, Suite 4109

Tallahassee, Florida 32306

withdrawal-services@fsu.edu

850-644-1741

Responsibilities

Maintains withdrawal records and files. Communicates with Financial Aid, Colleges and Athletics regarding withdrawal inquiries. Provides customer service via phone,

email and direct contact. Assists with the processing of withdrawals which includes, but not limited to scanning, emailing confirmations letters and filing. Provide hard copies of withdraw packets as needed.

Researches, develops, maintains and assists with implementing policies and procedures related to the automation of the withdrawal process. Assists with

explaining the withdrawal process and gaining details about the student

• s situation to assess the appropriateness to continue the withdrawal process or make referrals

as appropriate.

Advocates for students and parents faced with interruption of University enrollment. Assists students with completing withdrawal processes for a variety of reasons

including but not limited to medical issues, family death, involuntary call to military duty, Natural Disasters and / or personal / family crises. Assesses fee and grade

liabilities according to University policies and procedures and assists students with understanding these liabilities.

Maintains high level of contact with students with internal / external University Constituents. Communicates highly confidential information to and from physicians,

psychologists, victim advocates, counselors and other relevant parties. Researches, prepares and communicates responses to inquiries related to withdrawal processes

and procedures.

Coordinates withdrawal processes with other University constituents. Assist with preparation of reports and statistical data related to withdrawals.

Qualifications

Bachelor's degree in Student Affairs, Higher Education, or Counseling with two years' experience in related area.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https : / / jobs.fsu.edu. If you are a current FSU employee, apply via myFSU >

Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check .

Equal Employment Opportunity

An Equal Opportunity / Access / Affirmative Action / Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at : https : / / hr.fsu.edu / sites / g / files / upcbnu2186 / files / PDF / Publications / diversity / EEO_Statement.pdf .