Demo

Senior IT Support Technician

Insight Corporation
Portland, OR Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/18/2025

Requisition Number : 99891

Senior IT Support Technician

Insight at a Glance

  • 14,000 engaged teammates globally
  • 20 on Fortune's World's Best Workplaces™ list
  • 9.2 billion in revenue
  • Received 35 industry and partner awards in the past year
  • 1.4M total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Senior IT Support Technician, you will provide day-to-day hands-on and remote end-user support with a high degree of customer satisfaction and technical expertise. You will troubleshoot complex end-user hardware, software, application, mobile device, and peripheral problems.

Job Location : Onsite Day 1. Portland, OR 97204

Along the way, you will get to :

  • Work as part of the IT infrastructure end-user support and engineering team.
  • Provide technical support for end-user hardware, software, mobile devices, and peripherals.
  • Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
  • Execute new hire and termination processes including imaging, deployment, equipment returns, and replacements.
  • Maintain an accurate inventory of all unassigned, deployed, retired, and disposed of hardware and peripherals.
  • Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation.
  • Oversee and ensure IT readiness for office relocations and new setups.
  • Responsible for the maintenance and upkeep of branch office computer rooms, networking closets, and local site servers.
  • Valid driver's license and a personal vehicle. Mileage is reimbursed at the IRS rate.
  • Willing to work out of standard work hours; this position is eligible overtime with pre-approval.
  • Might be required to travel occasionally to the other offices in the region
  • Be AmbITious : This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
  • What we're looking for

  • Minimum experience of 3 years in a similar support role in a corporate environment.
  • White Glove customer service skills and a high sense of urgency.
  • Highly proficient in troubleshooting with Windows 10 and 11.
  • Advanced level troubleshooting experience in Microsoft products like OneDrive, Outlook, Teams, Office etc.
  • Knowledge and experience in Microsoft Azure at a desktop support level. Candidates with Microsoft AZ-900 and AZ-104 certifications are preferred.
  • Experience with ticketing systems preferably ServiceNow.
  • Experience in supporting users remotely via remote-in tools (preferably Bomgar / BeyondTrust) and MS Teams while working on issues with remote users.
  • Experience with troubleshooting and setting up MFA on mobile devices (iOS, Android).
  • Experience in secure Client PC connectivity - ethernet, TCP / IP, VPN, and virtual servers.
  • Experience in basic troubleshooting of networking with Meraki preferred.
  • Knowledge of File server and File Sharing systems, and SFTP applications.
  • Familiarity with troubleshooting VPN issues (preferably Windows VPN client).
  • Outstanding written and verbal communication skills.
  • Identifies and resolves problems promptly, gathers and analyzes information skillfully, and maintains confidentiality.
  • Knowledge of EcoStruxure APC UPS monitoring tool preferred.
  • Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adapts to changes in the work environment manages competing demands.
  • Physical Requirements

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the candidates must be able to sit for extended periods, use hands and fingers with dexterity for keyboarding, occasionally lift and move equipment up to 20-50 pounds, stand, walk, bend, reach, and have good close-up vision to work with computer component

    What you can expect

    We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include :

  • Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.
  • But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

    Join us today, your ambITious journey starts here.

    Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

    When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

    At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

    The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

    Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

    Posting Notes : Portland || Oregon (US-OR) || United States (US) || IT Infrastructure & Support || None || US - Portland, OR ||

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Senior IT Support Technician?

    Sign up to receive alerts about other jobs on the Senior IT Support Technician career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $74,171 - $106,661
    Income Estimation: 
    $113,809 - $165,490
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $62,928 - $81,361
    Income Estimation: 
    $115,845 - $147,946
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $45,990 - $56,044
    Income Estimation: 
    $55,318 - $69,533
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Insight Corporation

    Insight Corporation
    Hired Organization Address Coldwater, MI Full Time
    CT Lead Tech Part-Time - 64 Hours Bi-weekly Shift: Day Schedule: 7:00am-3:30pm POSITION SUMMARY Under general direction,...
    Insight Corporation
    Hired Organization Address IL Full Time
    SIGN-ON BONUS AVAILABLE, MULTIPLE OPENINGS! WE ARE INSIGHT : At Insight Hospital and Medical Center- Chicago, we believe...
    Insight Corporation
    Hired Organization Address Chicago, IL Full Time
    WE ARE INSIGHT : WE ARE INSIGHT : At Insight Hospital and Medical Center Chicago, we believe there is a better way to pr...
    Insight Corporation
    Hired Organization Address Austin, TX Full Time
    Location : This role is Hybrid in our Austin, TX office. Onsite Schedule : Tuesday, Wednesday, and Thursday About the ro...

    Not the job you're looking for? Here are some other Senior IT Support Technician jobs in the Portland, OR area that may be a better fit.

    IT Support Technician

    Cogent IT, Portland, OR

    Senior IT Support Technician

    Insight Enterprises, Inc., Portland, OR

    AI Assistant is available now!

    Feel free to start your new journey!