What are the responsibilities and job description for the Customer Service Representative position at Insight Global Healthcare?
Required Skills and Experience *
- 1 year of call center experience (from a health plan or call center)
- Claims knowledge
- Ability to attain quality call outcomes - provide 5 star service
Nice to Have Skills and Experience
Bilingual
Job Description *
Specific Duties:
1. Answer 50-70 Inbound Calls daily
2. Resolve Member Inquiries
3. Provide Copay-Coinsurance information
4. Provide Authorization status
5. Provide Network information
6. Handle Member Complaints
7. Master internal department workflow processes
6. Ability to demonstrate Empathy/Compassion
Salary : $17 - $18
