What are the responsibilities and job description for the Application Support Analyst position at Insight Global?
Application Support Analyst
Locations: Chicago – hybrid: 2-3 days onsite
Shift: 1st Shift: 8am– 4pm, M-F
Duration: 12-month contract
Rate: $55-58/hr
Job Description:
The role requires a good problem solver, and someone who can adhere to strict procedures and guidelines which include incident, service request and change management.
Other skills required:
•The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
• An independent sense of motivation to continuously improve themselves and their environment
• An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
• The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
Personal Skills – must be resilient and confident working in a high pressure Futures/Options trading environment. Excellent communication skills essential. Leadership.
Role Responsibilities:
The following are key responsibilities fulfilled by a Risk MAPS Analyst (although not limited to):
• First point of contact for business requests and reported impact
• Monitoring and alerting of critical trading system environments
• Release implementation and post-release testing
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
• Troubleshooting of complex systems issues
• Proactive identification and resolution of problem hotspots
• Development of tools and driving efficiency/stability improvements
The core set of skills that are needed in the role are:
• Comfortable leading daily technical change meetings managing global resources through the banks change process
• Report generation through presentation and analysis tools like: Tableau and MS Office
• Well-rounded understanding of Software Development Lifecycle
• Adherence to written procedures and policies for Change Management
The ability to quickly and independently develop expertise is a highly valued attribute of the MAPS FICC Risk support analyst. An effective analyst commonly exhibits the following behaviors:
- The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
- An independent sense of motivation to continuously improve themselves and the environment
- An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
- The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
The core set of technical skills that are beneficial in the role are:
- Operating systems: Solaris, Linux, Windows
- Scripting languages: Unix Shell, Perl, Python, SQL (Intermediate level: multi-table joins, grouping results, etc...)
- Grid computing and batch management
- Well rounded understanding of infrastructure disciplines (network, server, storage, messaging
Python
Incident, Problem and Release management ITRS Enterprise monitoring. Experience supporting traders.
Salary : $55 - $58
