What are the responsibilities and job description for the Application Support Analyst position at Oasis Health Partners, Inc?
About You
You are a self-starter who is passionate about application support. You have proven experience helping organizations perform at their highest and best through the provision of timely and reliable application support. You have experience working in a vended technology environment. You have experience working with Managed Service Providers (MSPs) and can excel at serving as the connective tissue between our market, operations and the clinicians. You are familiar with the healthcare domain and understand the associated complexities.
Who We Are
Oasis Health Partners (Oasis) is building healthier communities by advancing primary care. We partner with patients, providers and plans to provide personalized, local care for seniors in towns across America. We believe that patient needs come first, and that primary care is the foundation of patient-centric healthcare. With Oasis, patients receive better access and care. Providers receive the data, resources and expertise to be successful in value-based care arrangements. Payors get the benefit of a solution that improves performance, drives growth and reduces the total cost of care in hard-to-engage markets.
Together, we will boldly advance primary care for those that need it most. We are excited for you to join us on this journey. We invite you to be a part of Oasis, where you'll discover we do the right thing, build things together and go all in all while having fun!
Your Role
This fully remote role will report to the VP, Technology and partner closely with our Market, Clinical and Operations teams. The Application Support Analyst is responsible for understanding the applications and tools that make-up Oasis's Platform to provide in-house analyst support. This person will be responsible for establishing and maintaining a library of FAQs, knowledge-based articles and standard operations procedures. This person is hands-on and enjoys working in a high-touch environment to ensure the highest level of satisfaction from our customers. This person is a quick study and can easily look for opportunities to improve support for the platform.
As the Application Support Analyst, you will :
- Provide first-tier application support for key vendors : Ursa, Cozeva, Episource, Sigma (BI tool), Zus, and Regal by troubleshooting issues, resolving user questions, and ensuring timely follow-up.
- Accurately identify, document, and escalate complex issues to Tier 2 support or relevant teams while maintaining ownership of resolution timelines and communication.
- Develop user guides and training materials to help internal teams better navigate supported applications.
- Assist in monitoring application performance, identifying trends in reported issues, and providing feedback for continuous improvement.
- Work closely with Tech, clinical, and operational teams to ensure alignment on support needs and issue resolution.
In the first 12 months you can expect to :
Investment In Our Team
We invest in the personal and professional success of our team. We take care of our people and offer robust benefits including medical, dental, vision, 401k and generous time off plans. We are committed to supporting your growth with a development program that starts with onboarding and continues throughout your career. As an inclusive, passionate, and diverse team, you will partner with professionals who understand the importance of high-value, high-impact patient care.
Requirements
About You
Preferred Experience
Salary Description
80,000-100,000
