What are the responsibilities and job description for the Application Support Analyst position at SGS Société Générale de Surveillance SA?
Responsibilities
To provide 2nd level Application Support for a wide range of applications working within a global organization. The successful candidate will need to be energetic, hardworking, and willing to take full ownership of issues that arise; ensuring issues are resolved from start to finish. You will be working on tier 1 applications and must be able to always think quickly and deal with pressure.
Tasks :
- Troubleshooting / Resolving Application issues
- Following escalation processes, incident, and problem management of issues always
- Create and keep documentation current on all applications supported
- Understanding and working with internal partners on improving processes and making applications reliable
- Understanding end to end management of specific projects (if applicable)
- Transfer of knowledge to the rest of the team always to ensure follow-the-sun support (24 / 6 global support)
- Liaising with other branches to improve teamwork.
- Some, out of hours support may be necessary, including weekends. (Maybe short notice)
- Creating daily issue tickets and populating with all required info including resolution steps
- Creating and maintaining all incident / problem tickets
- Ability to communicate issues / resolutions with internal partners, showing proper customer service skills.
- Ability to work with IT partners on issues and resolutions. Pressing for improvements and resolution updates
Responsibilities :
Profile required
Skills :
Experience :
Why join us
Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.
OUR CULTURE :
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation.
D&I :
Our Diversity & Inclusion Mission : Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
HYBRID WORK ENVIRONMENT :
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site.
COMPENSATION :
Base salary range does not include overtime pay, bonus and / or other benefits, where applicable.
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