What are the responsibilities and job description for the Collections Specialist position at Insight Global?
The Partner Account Specialist will be responsible for accounts receivable, payments, invoice transactions, credit extension processes and collecting outstanding receivable on behalf of SnapAV. This role requires a detail-orientated individual who can prioritize and multitask both over the phone and email. This role is part of a remote team with team members in both of the Charlotte, NC and Draper, UT offices. Excellent customer service and a high sense of urgency when assisting customers are key attributes that will contribute to the success of the Partner Account Specialist.
Specific Responsibilities:
- Operate within multiple ERP systems
- Partner with internal departments and customers in regard to outstanding payments
- Conduct out-bound calls to establish payment confirmations and reply to partner inquiries
- Responsible for answering the collections email inbox pertaining to invoices, account discrepancies and questions, and other general partner requests
- Assist with maintaining appropriate accounts receivable agings for all partners
- Partner with and assist Customer Service and Sales departments in handling specific partners with credit and account related inquiries, offering a strong resource to resolve requests timely
- Support existing processes and procedures for proper application of payments and accuracy of partner account balances
- Issue credit memos and invoices
- Post incoming cash transactions
Required Qualifications:
- High school diploma or equivalent
- 2 years relevant experience in collections
- Previous customer service experience
Preferred Qualifications:
- Experience in consumer electronics
- SAP B1 and/or SAGE Experience
- Advanced skill set for Microsoft Excel and Word
Salary : $21 - $24
