What are the responsibilities and job description for the Customer Care Specialist position at Insight Global?
Job Description
An employer is seeking a Customer Care Specialists in Houston, Texas to join their team of 8 people. They will be responsible for assisting people with the registration process and entering those records into Salesforce. They will also assist with incoming phone calls and tracking to the correct registration group. Ideally, this person will be familiar with Excel since reports will be exported from Salesforce to Excel to sort information. Their time will be split 50 / 50 between phones and email support. They will also help support multiple ongoing special projects. This role will be hybrid with 1-2 days in the office, with the other days being remote from home, the schedule is from 8 : 30 AM 5 : 00 PM, Monday Friday, with an occasional Saturday depending on special project events. This will start out as a 6 month contract, with the possibility of going permanent.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
- 2 years experience in a Customer Service role
- Great written and verbal communication
- Proficient with Microsoft Office Basic Computer Skills
- Experience with call volume -Experience working in Salesforce
- Bilingual in Spanish
- Experience in a call center environment null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
