Customer Experience Specialist

Required Skills & Experience

• 2 years in customer service, inside sales, or a related field.
• High level of accuracy and organizational skills to ensure error-free order entry and customer data management.
• Proficient in Windows applications and Microsoft Office programs (Word, Excel, Outlook, Teams) and experienced in CRM/ERP systems, preferably Microsoft AX/Dynamics.
• •Strong ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

Job Description

Insight Global is looking for a highly motivated and detail-oriented individual to join our client's team as a Customer Experience Specialist. In this role, you will manage a range of customers, building and maintaining strong relationships to grow and strengthen our business. With a customer-obsessed mindset, you will oversee the end-to-end order process, ensuring exceptional service at every stage of the transaction— from initial quotation through order entry and resolution of any issues post-delivery. You will be the key liaison between customers and internal teams, ensuring customer needs are met efficiently and accurately while following standard operating procedures.

This is a hybrid role, requiring in-office work 2 days/week.

Compensation:

$32.00/hr to $39.00/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.