Customer Insights Manager

Insight Global is looking for a Sr Manager of Customer Insights to be hired for a client of ours in Katy, Tx. This person will manage a team of 3 people consisting of customer insight analysts and a project lead. This manager will also be very hands-on and involved with projects.

This role will be 5x a week on-site in Katy, Tx.

Education:

• High School diploma or equivalent required
• Bachelor’s degree in relevant field of study required

Work Experiences:

• 8 years of customer insights and analytics related work experience required, focused on experience leading a team of customer insights professionals
• Experience building an ecosystem of customer insights tools (including Monthly tracker, brand health, DIY research, VOC, etc.)

Skills:

• Ability to tell a cohesive story including recommended next steps based on data from various sources (research, analytics, measurement)
• Strong interpersonal, written, verbal communication and presentation skills, with the ability to interface effectively with individuals at various levels
• Ability to lead and manage our Customer Insights team
• Understand the business needs and proactively solve problems using an unbiased, data-driven approach
• Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
• Self-motivated and able to work independently and within a team setting
• Analytical, with strong problem-solving abilities and creative resolution skills
• Ability to remain organized, pay strict attention to detail, and meet critical deadlines with high volume, fast-paced environment
• Advanced proficiency in Microsoft Excel, including building reports with slicers and macros, Access, and PowerPoint
• Proficiency with cross-tabs and SPSS

Responsibilities:

• Deliver customer insights to internal clients including merchandising, marketing, omnichannel, store ops, real estate and executives.
• Develop and socialize customer insights reports and answer customer insights business questions leveraging our ecosystem
• Provide leadership and vision to responsibly grow and structure customer insights department
• Manage vendor ecosystem
• Manage $2M annual budget
• Shape goals/strategies of department; create organizational chart; hire team members
• Collect and assess research priorities from stakeholders on a yearly basis
• Scope and deliver insights to provide perspective and recommendations on opportunities to grow our share with existing customers, retain customers longer and attract new customers
• Manage 2-4 analysts including prioritizing work, overseeing output, presenting detailed findings to requestors and synthesized findings to senior management, developing talent
• Develop a thorough understanding of Academy’s policies, procedures and safety rules
• Duties may change; team members may be required to perform other duties as assigned

Physical Requirements & Attendance:

• Regular attendance required
• Acceptable level of hearing and vision to perform job duties
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior

Interview Process:

• Phone Screening with Insight Global
• 2 round interview with the client (one virtual one on-site)