What are the responsibilities and job description for the Customer Service Team Lead position at Insight Global?
Job Summary:
As a Lead Bilingual Customer Service Representative at Insight Global, you will play a key role in delivering outstanding service to our customers. Your primary responsibility will be to assist customers and business partners via telephone and email, ensuring that their needs are met promptly and professionally.
Day-to-Day Responsibilities:
- Handle customer complaints in a calm and professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Process changes or cancellations to delivery orders
About the Role:
This is an exciting opportunity for a highly motivated individual who is passionate about delivering exceptional customer experiences. As a Lead Customer Service Representative, you will work closely with our team to ensure that we meet our commitments and exceed customer expectations.
