What are the responsibilities and job description for the Customer Technical Support position at Insight Global?
Job Description
Insight Global is seeking a dedicated and proactive individual to join one of our fortune 500 customers as a Customer Service and Technical Support Professional. The ideal candidate will exhibit exceptional professionalism, integrity, and reliability while working independently. They will be confident, organized, and know when to seek assistance. Our team members have a bias for action and are highly self-motivated to not only provide outstanding customer care but also to identify and resolve systemic issues to prevent future concerns. They are internet-savvy with a high technical aptitude for online tools and research.
Required Skills & Experience
• Minimum of 1 year of customer service experience and 1 year of tech support
• Experience and confidence in interacting with upper-level management regularly
• Professional communication skills, demonstrating maturity and self-confidence
• Proven success in customer obsession, rapid learning, problem-solving, and teamwork
• Strong familiarity with online shopping and research
• Ability to pass pre-employment assessments and criminal background checks
• Excellent computer skills, including proficiency with Microsoft Office, email, chat, and internet usage
High School Diploma or equivalent
Nice to Have Skills & Experience
• College degree
• Over 3 years of experience in customer service (face-to-face interaction or call center experience preferred)
Location: Remote
Estimated Start Date: ASAP
Duration: 3 month potential hire
Shift: Mon-Fri/ 8am-4pm PST
Pay Rate: $15-$17/hr
Salary : $15 - $17
