What are the responsibilities and job description for the Day Shift T1 NOC Help Desk position at Insight Global?
T1-T2 NOC Help Desk
Perm Salary: 54-58k
5 days onsite in Downtown Tampa
REQUIRED SKILLS AND EXPERIENCE
- 2 years of experience within a helpdesk environment
- Good understanding of network troubleshooting to include connectivity and latency
- Understanding of ports, protocols, IP addresses
- Basic Windows and Linux commands
- Excellent communication and customer service skills
- must be comfortable working the following shift: 10AM-6PM Mon-Fri, training shift is 1-9 PM
NICE TO HAVE SKILLS AND EXPERIENCE
- Physical security experience (access controls, CCTV, cameras, etc)
- Data center experience
- IT certifications (A , Network , Security )
JOB DESCRIPTION
An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses on tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.
Salary : $54,080 - $58,240
