What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
Job Details
Description
VIRTUAL INTERVIEWS STARTING THIS WEEK!!!
Ready to launch your tech career with a nationally recognized leader in construction and engineering? We're on the hunt for a Help Desk Analyst to be the frontline hero of our IT support team in Tampa, Florida. If you thrive on solving tech puzzles and keeping operations running smoothly, this long-term contract role is your chance to make an impact.
You'll dive into troubleshooting Android, Cisco, Citrix, Mac, and Microsoft technologies, ensuring seamless IT performance across our enterprise. Join us, and be part of a team that builds not just structures, but careers.
What You'll Do:
Be the first point of contact for tech support via phone and email
Diagnose and troubleshoot issues remotely with precision and efficiency
Escalate complex problems to the right experts when needed
Keep accurate records of IT issues and solutions
Deliver top-tier customer service, ensuring users get back on track fast
Identify and suggest process improvements to enhance IT support
If you're tech-savvy, customer-focused, and ready to grow in an industry that's shaping the future, we want you on our team. Apply today!
Requirements
Proficient in Android Development, with the ability to troubleshoot and resolve issues effectively.
Expertise in Cisco Technologies, with a focus on networking and communication.
Familiarity with Citrix Technologies, particularly in relation to virtualization and networking.
Proficient in the use and troubleshooting of Mac Computers, ensuring smooth operations.
Strong knowledge of Microsoft products and platforms, including Office Suite and Windows OS.
Experience with Active Directory, with the ability to manage user accounts and access.
Proficient in the use and support of Apple Devices, including iPhones and iPads.
Knowledge of Computer Hardware, with the ability to diagnose and repair common issues.
Experience with Configuration Management, ensuring systems are consistently maintained.
Familiarity with Deployments, specifically in the context of software and hardware installations.
Experience with the ServiceNow Platform, specifically for managing and prioritizing IT service requests.
Proficient with Ticketing Systems, ensuring efficient tracking and resolution of issues.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
VIRTUAL INTERVIEWS STARTING THIS WEEK!!!
Ready to launch your tech career with a nationally recognized leader in construction and engineering? We're on the hunt for a Help Desk Analyst to be the frontline hero of our IT support team in Tampa, Florida. If you thrive on solving tech puzzles and keeping operations running smoothly, this long-term contract role is your chance to make an impact.
You'll dive into troubleshooting Android, Cisco, Citrix, Mac, and Microsoft technologies, ensuring seamless IT performance across our enterprise. Join us, and be part of a team that builds not just structures, but careers.
What You'll Do:
Be the first point of contact for tech support via phone and email
Diagnose and troubleshoot issues remotely with precision and efficiency
Escalate complex problems to the right experts when needed
Keep accurate records of IT issues and solutions
Deliver top-tier customer service, ensuring users get back on track fast
Identify and suggest process improvements to enhance IT support
If you're tech-savvy, customer-focused, and ready to grow in an industry that's shaping the future, we want you on our team. Apply today!
Requirements
Proficient in Android Development, with the ability to troubleshoot and resolve issues effectively.
Expertise in Cisco Technologies, with a focus on networking and communication.
Familiarity with Citrix Technologies, particularly in relation to virtualization and networking.
Proficient in the use and troubleshooting of Mac Computers, ensuring smooth operations.
Strong knowledge of Microsoft products and platforms, including Office Suite and Windows OS.
Experience with Active Directory, with the ability to manage user accounts and access.
Proficient in the use and support of Apple Devices, including iPhones and iPads.
Knowledge of Computer Hardware, with the ability to diagnose and repair common issues.
Experience with Configuration Management, ensuring systems are consistently maintained.
Familiarity with Deployments, specifically in the context of software and hardware installations.
Experience with the ServiceNow Platform, specifically for managing and prioritizing IT service requests.
Proficient with Ticketing Systems, ensuring efficient tracking and resolution of issues.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
