What are the responsibilities and job description for the Help Desk Technician position at O W T Global Llc?
Job Description
Job Description
Company Overview :
Founded in 2010 and headquartered in Tampa, FL, OWT Global is a small business providing reliable, operationally proven expertise to the U.S. Government, industry partners, and commercial vendors. Recognized as a Top Workplace by the Tampa Bay Times (2022-2024), we are committed to delivering industry-leading services in a cost-effective manner.
Our expertise spans Engineering Support, RDT&E, Technical Program & Project Management, Operations, Logistics, Maintenance, and Training for Unmanned Aerial Systems (UAS), C5ISR, and Air Domain Awareness & Defense (ADAD) technologies.
As a proud DOD SkillBridge partner, OWT Global helps service members transition from military to industry through valuable work experience. With a workforce of 96% veterans—primarily from Special Operations, Special Mission Units, and Intelligence Communities— we bring deep operational expertise to support U.S. national security and counterterrorism efforts.
Job Summary :
OWT Global is seeking a Help Desk Technician to provide technical support and troubleshooting for end-users. The ideal candidate will ensure the smooth operation of hardware, software, LAN systems, printers, Microsoft 365, and Azure Active Directory. This role requires strong problem-solving skills, excellent communication, and a customer-service-oriented approach to IT support.
Duties and Responsibilities :
- Respond to help desk tickets, emails, and phone calls to assist users with IT issues.
- Diagnose and resolve network connectivity problems (Wi-Fi, VPN, LAN / WAN).
- Install, configure, and troubleshoot printers, scanners, and peripherals.
- Provide Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint).
- Manage Active Directory accounts, including user creation, password resets, and group policies.
- Install, update, and troubleshoot operating systems, applications, and security tools.
- Maintain and repair computer hardware (desktops, laptops, mobile devices).
- Support software installations, updates, and troubleshooting.
- Document technical issues and solutions in the ticketing system; maintain IT asset records.
- Assist in hardware deployment, imaging, and device configurations.
- Escalate complex technical issues to senior IT staff as needed.
Basic Qualifications :
Preferred Skills and Education :
Benefits :
Location : Tampa, FL
Job Type : Full-Time / Salary
Job Level : Entry-Level