What are the responsibilities and job description for the Desktop Support Engineer position at Insight Global?
Your Team & Role :
This role is to provide onsite (5 days per week) Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors. San Francisco is the primary work location, with occasional (as needed) travel to Los Angeles, Fresno, and Sherman Oaks sites. In addition to applied technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous focus on learning.
Here is What You Can Expect on a Typical Day :
- Resolves technical issues from incoming hardware / software incidents for onsite and remote users.
- Provide support for conference room technology (pre-meeting testing and in-meeting troubleshooting)
- Assists with device installation or moves (disconnect / reconnect), managed print setup and troubleshooting, mobile device configuration and troubleshooting
- Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
- Exercises judgment within defined procedures and practices to determine appropriate action, and raise escalations, as necessary.
The Skills & Expertise You Bring :
Pay range is $28-32 / hr depending on experience
3 month contract extensions
Salary : $28 - $32
