What are the responsibilities and job description for the Desktop Support Engineer position at Iris Software Inc.?
Iris client, one of their Financial client is looking to hire Desktop Support Engineer for San Francisco CA(Onsite).
Location : San Francisco CA(5 days work from office)
Major Skills : Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops), diagnostic tools (Splunk, Aternity, NexThink) and ticketing applications (ServiceNow)
Experience :
This role is to provide on site (5 days / wk) Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors. San Francisco is the primary work location, with occasional (as needed) travel to Los Angeles, Fresno and Sherman Oaks sites.
Here is What You Can Expect on a Typical Day :
- Resolves technical issues from incoming hardware / software incidents for on site and remote users.
- Provides assistance with conference room technology (pre-meeting testing and in-meeting troubleshooting)
- Assists with device installation or moves (disconnect / reconnect), managed print setup and troubleshooting, mobile device configuration and troubleshooting
- Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
- Exercises judgment within defined procedures and practices to determine appropriate action, escalates as necessary.
The Skills & Expertise You Bring :
Thanks & Regards
Sunil Kamboj
Sr. Executive - TA
Iris Software
