What are the responsibilities and job description for the Desktop Support Specialist position at Insight Global?
Insight Global is looking for an IT Support employee to join an amazing IoT startup in their Atlanta, GA office. This person will be responsible for Tier I/II support in the office for all internal employees. You will be imaging computers (95% mac/ios, 5% windows), supporting basic ticketing requests for internal employees only, and helping with basic hardware set-up in office. You will be an on-site support for anyone who needs help as soon as possible. We are looking for an individual with high energy and an interest in growing their career with a great company, someone with high attention to detail, strong fundamentals of IT, and a candidate who can join the team in a long-term setting.
Basic Qualifications:
- 2-5 years of experience in a technical support or customer service environment supporting Mac OS (95%), Windows(5%) and Linux exposure
- Experience working as internal IT Support
- Experience with basic technical support with Zoom/ experience setting up Zoom rooms
- Incredibly sharp, strong attention to detail, and very strong written and verbal communication
- Effective workstation lifecycle management: new hires, refreshes, break-fix, decommissioning
- Maintain asset inventory records through Google Sheets and Snipe (asset management platform)
- Document support tasks, identify process improvements where needed, and create/streamline repeatable processes for the IT team
Preferred Qualifications:
- 1 years of work experience supporting and navigating systems such as SSO identity providers (Okta), GSuite, Atlassian, Slack, Zoom, Meraki
- Familiarity with A/V, network infrastructure, MDM, endpoint protection, Identity & access management, content management and other SaaS Ops tools
- Knowledgeable with TCP/IP, VLANS, DNS, DHCP, SSL, VPN, etc
Salary : $24 - $26
