What are the responsibilities and job description for the Desktop Support position at Insight Global?
A large financial client is looking for a mid-level to senior Desktop Support Technician sitting in NYC. They will be primarily responsible for supporting and troubleshooting any issues clients may have with a high sense of urgency. Daily activities include promptly responding to any Service Now tickets received, various break fix issues, and heavily troubleshooting mobile application u . Role is in-office 5 days per week.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Required Skills & Experience
- 5 years of experience in a L2 / L3 Desktop Support role in an enterprise level environment
- Strong customer servicing skills and team collaboration / communication abilities
- Strong knowledge of Windows 10 / 11
- Strong knowledge of O365 (preferably involved in a migration to O365)
- Experience with Service Now ticketing system, Zoom and Slack
- Hardware / Inventory experience
Nice to Have Skills & Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.
