What are the responsibilities and job description for the Field Service Engineer position at Insight Global?
A start-up client in the Austin, TX area is looking to hire a Field Service Engineer! This role will be on-site in Austin 5 days / week, with up to 50% travel to customer sites domestically and internationally.
In this role, you will be responsible for daily robot and system operation, repairs, maintenance, and spare parts management both internally and at customer facilities. This role is primarily focused on maintaining high uptime on robotic systems, documenting performance, tracking fleet reliability, and training other team members. You will work closely with cross-functional teams providing feedback on how to implement this new system, improve the design, and integrate it with various other technologies.
Other Responsibilities May Include :
- Reporting daily status of robots and connected equipment (internally and at customer sites)
- Performing all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts management
- Documenting processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQs, training plans, and any other materials needed to maximize system uptime
- Creating status reports, dashboards, Pareto charts, and other analyses to show key metrics
- Recording and documenting system performance, issues, and suggestions for improvement
- Traveling to customer sites as necessary to perform system repairs, maintenance, and training
- Supporting the integration of the fleet management platform with customer WMS, WES, and MES to enable deployment in customer facilities
- Defining requirements, prioritize tasks, and ensure timely customer support in close partnership with systems engineering and product management
- Championing best practices in customer support, ensuring high standards of field service, scalability, and reliability
- Collaborating with product, project, and engineering teams to support the design and implementation of scalable and resilient systems
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .
The rate for this role varies based off of experience and candidate location, but is roughly $110-130K.
Salary : $110,000 - $130,000
