What are the responsibilities and job description for the Help Desk Technician position at Insight Global?
JOB DESCRIPTION
We are seeking a motivated and skilled Helpdesk Technician to join our team in Portland, OR. The ideal candidate will provide exceptional over-the-phone and in-person technical support to all client locations, with a primary focus on the Portland area. This role involves supporting internal employees’ technology needs, particularly Dell and mobile products, and managing a personal queue of 20-40 tickets per week. Key Responsibilities: Provide over-the-phone technical support to internal employees across all client locations, with a focus on Portland, OR. Troubleshoot and resolve issues related to Dell and mobile products. Manage and prioritize a personal queue of 20-40 tickets per week using a ticketing system. Deliver excellent customer service and maintain a high level of professionalism in all interactions. Document and track issues, resolutions, and follow-up actions in the ticketing system. Collaborate with other IT team members to ensure timely resolution of technical issues. Stay updated on the latest technology trends and support tools.
REQUIRED SKILLS AND EXPERIENCE
1-2 years of experience in help desk or technical support roles. Proficiency in using a ticketing system for managing support requests. Excellent customer service skills with a strong focus on user satisfaction. Strong character, motivation, and a dedicated work ethic. Ability to work independently and as part of a team.
NICE TO HAVE SKILLS AND EXPERIENCE
Experience with the Cherwell ticketing system is a plus.
Salary : $20 - $23
