What are the responsibilities and job description for the IT Help Desk Technician position at Language Link?
Primarily remote but will require travel to the office when needed.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
Qualifications
- Experience with Windows and Office applications a must.
- Experience with AD, Microsoft 365 and Azure a plus.
All employees are expected to dedicate scheduled hours to Language Link/BIG Language and use of company time, materials, equipment or proprietary information for other companies is not permitted.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
- Azure: 1 year (Preferred)
Ability to Commute:
- Battle Ground, WA 98604 (Required)
Ability to Relocate:
- Battle Ground, WA 98604: Relocate before starting work (Required)
Work Location: Hybrid remote in Battle Ground, WA 98604
Salary : $18 - $22