What are the responsibilities and job description for the IT Help Desk Dispatcher position at Confidential?
IT Help Desk Dispatcher
Position Description
Job Title: Dispatcher
Compensation: $20.00 - $25.00 per hour
Location: Longview, WA
Hours: Mon – Fri, 8:00 AM – 5:00 PM
ABOUT US
We have a fun group of people looking to add a Dispatcher to our team. This position is fast paced at times. The business of the position seems to come in waves. If you work well with fast paced multitasking, keeping schedules for multiple resources and don't get overwhelmed easily, please apply.
JOB RESPONSIBILITIES
- Being a Dispatcher for an IT Help Desk is very similar to herding cats
- Handle inbound calls and emails
- Create tickets for each support request
- Dispatch and assign service tickets to resources based on priority
- Recognize high-priority issues and respond accordingly
- Manage ticket flow through our system, letting nothing fall through the cracks
- Develop a working rapport with your co-workers so they will want to do the work you assign
- Provide outstanding customer service, even under stress and time pressures
- Make every client feel like they are our only client
- Additional secondary duties include inventory control, keeping the office organized and clean, and special projects
- Role with the changes as we continue to grow and develop as a company
- This position has the potential for advancement if desired
- We are looking for a responsible, dedicated team member that can show up for work every day, on time every day. If you call in sick often, please don't apply.
QUALIFICATIONS
- Excellent active listening skills and communication skills
- Ability to multi-task and adapt to changes
- Basic computer and operating system knowledge
- Quick on a keyboard
- Desire to learn more about IT support tools, techniques, and how technology is used to provide IT Services
- Reliable transportation with a valid driver’s license and liability insurance
- Cell phone with Wi-Fi and texting ability
- Ability to lift/move equipment as needed
- Ability to climb stairs
- MSP experience is preferred
- Experience working with ConnectWise Manage is a huge plus!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Do you understand that this is not a remote position?
Experience:
- IT Dispatching: 1 year (Preferred)
Ability to Relocate:
- Longview, WA 98632: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25
