What are the responsibilities and job description for the IT Support/Help Desk position at Tekology Inc?
Job Overview
We are currently seeking an individual to join our team as an IT Support/Help Desk Technician. The IT person has daily responsibilities that can vary from staffing the Help Desk and addressing customer tickets, to special projects and direct customer interaction. The majority of job duties and responsibilities will be conducted at our Beaverton office location; however, onsite appointments may be required from time to time. Additional duties will include scheduling technician appointments, configuring/repairing surveillance systems and a knowledge of IP-based networks, port forwarding and general network troubleshooting and configurations.
Duties
- Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage
- Assist in responding to end-users' inquiries regarding technology issues
- Maintaining and supporting computer networks and related computing environments including systems software, applications software, hardware, and configurations
- Providing user support and training for hardware and software issues
- Troubleshooting, diagnosing, and resolving hardware, software, and other computer, network and system problems
- Scheduling technician appointments
- Provide reliable, high-quality customer support
- Fulfill other duties as assigned by management
Qualifications
- Ability to quickly diagnose technical problems in person or remote
- Has Beginner to intermediate skills in hardware, software and networking
- Quick learner of new or unfamiliar technology and products using documentation and online resources
- Basic understanding of audio/video, surveillance, and/or alarm system configurations
- Experience with tools commonly used by MSPs (such as ConnectWise, NinjaRMM, Halo) a plus
- macOS, Android, and iOS experience a plus
- Maintains punctual, regular and predictable attendance.
- Proven excellent customer service
- Ability to work independently and as part of a team.
- Presentable in a professional manner.
- Detail-oriented and organized with an ability to multitask and prioritize work.
- Strong work ethic.
Additional Requirements
- Must possess a valid driver’s license without restrictions and have a clean driving record.
- Reliable transportation is essential.
Compensation
- Annual Salary: $49,500 - $52,500 (Depending on Experience)
- Medical, Dental, and Vision insurance available after 60 days of employment.
- 401K
- PTO
Please Note: This is not a remote position.
If you're ready to join a dynamic team dedicated to excellence in technology and customer service, we encourage you to apply. We look forward to welcoming the right candidate to our Tekology family.
Job Type: Full-time
Pay: $49,500.00 - $52,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Experience:
- Computer Troubleshooting: 1 year (Required)
- Help desk: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Beaverton, OR 97008: Relocate before starting work (Required)
Work Location: In person
Salary : $49,500 - $52,500