Help Desk Technician

Logistics:

Role: AV Helpdesk Support Tech

Location: Cedar Knolls, NJ

Hybrid Schedule: M-F = 7am-4pm / must sit T, W, Th in the Cedar Knolls, NJ location, can work from home on Mondays & Fridays

Pay Rate: $20-23/hr

Duration: 6-Month contract to hire

Must Haves:

• 2-5 years of professional experience in a client-facing IT Technician or similar role
• Perform call setups and problem determination for various AV and video conferencing systems (e.g., Crestron, Cisco, Logitech, Microsoft Teams, Zoom)
• Previous ticketing system experience (client uses Servicenow (SNOW))
• Excellent problem-solving and troubleshooting skills.

Pluses:

• Degrees or industry certification like a CTS, Biamp certification, etc

Day to Day:

• The perfect Candidate for this role is someone who will be determined to finding a solution to the problem the ticket is presenting, rather than passing the buck. Someone one wants longevity and to grow within the organization.
• Resolving about 70 tickets on a monthly basis.
• Manage and maintain videoconferencing and AV facilities, including obtaining usage statistics and issue logs.
• Provide user training and support, create and modify user documentation, and maintain system documentation.
• Coordinate AV activities with client facilities, compile equipment inventory, and assist other coordinators.
• Troubleshooting skills for commercial audio/visual systems, video conferencing systems, and platforms including:
• Crestron Flex Video Conference Systems, Room Scheduling, AirMedia, DigitalMedia, and XiO
• Cisco Video Conferencing Appliances, TMS, and Webex Management Platforms
• Microsoft Teams Rooms
• Zoom
• Google Meet
• Logitech Video Conferencing Systems and Sync
• Lenovo ThinkSmart Appliances and Manager
• Biamp Audio/Visual Appliances and Tesira Software
• Poly Video Conferencing Appliances and Lens