What are the responsibilities and job description for the Help Desk Technician position at Insight Global?
Salary Range: $60,000 - $65,000
Job Description
Insight Global is looking for a Help Desk Technician to join our top chemical client. This person will provide a wide range of support and customer service on various hardware and software issues in a chemical manufacturing environment. Support client computer user productivity and environment, focusing on resolution of computer software and hardware problems. Additional responsibilities below:
- General Local User Support
- Basic PC/Laptop and network troubleshooting and repair
- Peripheral support to include printers, faxes, projectors, etc.
- PC/Laptop and peripheral setup and upgrades, as directed
- Application support and installation
- Log all calls and actions taken
- General IT Shop Support
- Maintain PC inventories and pertinent data (spreadsheet with description/user/location).
- Keep the IT environments clean and well-managed
- Image or configure PC’s, perform PC imaging or reloading, as needed
- Evaluate existing systems review installed software for health, relevance, need and licensing
- Store and recycle old equipment
- Provide alternate IT support for all issues when the IT Generalist is unavailable.
- Be prepared to travel to two different locations every other week (mileage will be reimbursed)
- Ad hoc assignments such as office relocations, reports, file, and data support.
- Support the IT security policies, processes, and procedures to comply with mandates, including Sarbanes Oxley, HSES requirements, etc.
Must Haves
- 2 years of helpdesk experience
- Basic troubleshooting experience
- Experience using any ticketing system
- Associates degree or IT certifications
Pluss
- Plant experience
Salary : $60,000 - $65,000
