Human Resources Shared Services Manager

Position Title: HR Shared Services Senior Manager

Location: Houston, TX 77044

Salary Range: $115,000 - $165,000

*** They will also get a 15% bonus in March based mostly on company performance, and a Merit bonus in July based on performance. (won't be eligible for the bonuses until the second year)

Duration: Perm

Start Date: 2 weeks from offer

Interview Process: virtual with the HR Director, and final round will be with the HR VP

Work Environment: Hybrid (in office 3 days per week to your choosing)

Requirements:

• Bachelors in HR or related field
• 10 years of experience in HR operations, shared services, project or system implementations and or change management
• Need to have been in a management/supervisory role for 5 years
• In depth experience with data management, payroll systems and vendors, ServiceNow, and HRIS systems such as Oracle, SAP, and SuccessFactors
• Experience managing multicultural and geographically dispersed teams

Plusses:

• Master's degree
• Experience implementing HR shared Services or executing HR merger, acquisition, or restructuring processes

Day-to-Day:

The Senior HR Shared Services Manager will lead and oversee the HR Shared Services operations across six countries in our North America region, including the US, Canada, Mexico, Colombia, Guyana, and Suriname. This role is pivotal in ensuring the seamless delivery of Payroll & Benefits Administration, Employee Services, Data Management, Reporting, and Talent Acquisition. The focus is to drive operational excellence by adhering to standards and SLAs, while fostering a culture of continuous improvement and transformation.

This position requires a strategic thinker with strong leadership skills, capable of managing a diverse team and collaborating with HR and business leaders to align HR services with organizational goals. The Senior HR Shared Services Manager will play a critical role in enhancing employee experience, optimizing HR processes, and ensuring compliance with employment laws and regulations across the region.

Job Description

• Leadership and Management: Lead and manage the HR Shared Services team, ensuring high-quality service delivery and excellent customer service.
• HR Operations: Oversee HR operations including Payroll & Benefits Administration, Employee Services, Data Management, Reporting, and Talent Acquisition.
• Process Improvement: Implement HR policies and procedures to improve efficiency and effectiveness. Drive standardization, consolidation, automation, and process improvements.
• Compliance: Ensure compliance with employment laws and regulations across all supported countries.
• Collaboration: Collaborate with HR areas and business leaders to understand their needs and align HR services accordingly.
• Performance Monitoring: Monitor HR metrics and use data to drive continuous improvement. Ensure adherence to standards and SLAs.
• Transformation: Lead the identification, development, and execution of process improvement program initiatives, supporting the global strategic objectives of the Shared Services organization.
• Employee Experience: Improve Employee overall experience with HR services by focusing our support on self-services with proper standards.
• Strategic Outsourcing: Keep and improve the support from our Hub India for back office and transactional activities.
• Technology Integration and Automation: Partner with HRIS to implement HR technology, maintain and enhance current systems.

FAQs:

• Team size:
• The HR Shared Services Manager will be overseeing a team of 18 indirect reports and 3 direct reports that are managers.
• Why is the role open:
• The current HR Shared Services Manager has been promoted into a director level role.