What are the responsibilities and job description for the Information Technology Support Specialist position at Insight Global?
Required Skills & Experience
- At least 3-5 years of experience as an IT specialist primarily supporting both Windows and Mac environments -At least 3-5 years of experience working with/using Active Directory - Experience using Jamf - At least 3-5 years of experience working with/using Intune - At least 3 years of experience using remote access tools, preferably Team Viewer - Experience preferably with Zendesk ticketing system - Experience with Windows Local Administrator Password Solutions (Windows LAPS)
Job Description
- This effort will be supporting 5,000 employees on site 5 days a week - 80% of your day will be remote support and 20% will be on site/in person support - Remediating Windows computers that have been disabled via AD; You will be removing admin permissions from all Windows desktops. - Windows updates - Disabling Macs, contacting employees to gather equipment - You will be working the Zendesk que troubleshooting/ managing the tasks at hand
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
